Barista Bar By Americano

The experience was disappointing from start to finish. We waited far too long at the door before anyone acknowledged us. The barista was unfriendly and not helpful. We were told we had to sit to order food and then after waiting 10 more minutes were moved to a different table because we were apparently in the wrong seats for food. When our coffees were brought out, the waitress argued with me after I pointed out that my drink was wrong — even though the ticket was correct and the drink she was holding clearly didn’t match it. I’m fairly certain the “remake” was just the incorrect hot drink poured over ice. Photo attached — I ordered the chocolate covered strawberry special. Our waiter changed twice during the visit, which added to the disorganization. A 20% tip was automatically added to the bill without any warning — and given the level of service, I would not have chosen to tip more than 10%. It definitely did not reflect excellent service. We also had to wait an additional 10 minutes just to get the receipt, despite the space not being busy. To top it off, we were handed QR codes and asked to leave a review mentioning our waiter by name — which felt bold considering we only saw him twice. When my friend ordered an additional coffee to go, the manager and barista were visibly arguing behind the counter. The manager was yelling and asking the barista if she was crazy, while the barista rolled her eyes mid-order. The entire atmosphere made us feel like we were inconveniencing the staff simply by being there. Overall, the experience felt chaotic, unprofessional, and unwelcoming. Definitely not what I expected. The only reason i’m giving two stars is because the pancakes and presentation were good. Everything else was wildly disappointing.

Had an amazing experience with the Barista Gonzalo! Drinks were amazing and he made sure our order was perfect!

Always an amazing experience! An oasis into a different era in town! First time trying their Cafe, and Vincent recommended a fantastic seasonal drink! Will be back for more.

I came here from a review on Facebook to see the type on this barista bar they have… let me tell you they did not disappoint! I came and got the toasted marshmallow latte and it was to die for. The nice man who works behind the counter Vincent, he’s the bomb! Super nice and welcoming. He likes what he does! I am coming back to try all the fall items on the menu!! Right now they are giving are giving a free sandwich with your coffee as a promo right now too and that was also delicious!!! Can’t wait to see what else they come out with for winter and the other seasons!

I just wanted to take a moment to highlight the incredible experience I had at Americano thanks to Vincent. From the moment I walked in, his friendly demeanor made me feel welcomed. It's not just his warm personality that stands out; Vincent is an exceptional barista who truly knows his craft. The coffee he prepared was nothing short of delightful. Each cup was brewed to perfection, showcasing the rich flavors and aromas of the beans. Whether you're a fan of classic espresso or looking to try something unique, Vincent has a knack for making recommendations based on your taste preferences. His attention to detail and passion for coffee really enhance the overall experience at Americano. It's clear that he takes pride in his work, and it definitely shows in the quality of the drinks he serves. Thank you, Vincent, for making my visit so special. I can’t wait to come back for more of your amazing coffee!