Rustic Bakery

I went to this bakery many years ago so today coming home from Petaluma I thought it would be a great place to stop for a coffee and some food. I placed my order for a latte, a premade (!) sandwich and a container of soup from the case at 9:29am with Linda N. She was pleasant and friendly. It wasn't a terribly busy morning ... people were getting their bakery items immediately and their coffees were coming out quickly. Except mine (?) So about 25 minutes pass and Linda notices that I am still standing there . She asked if I was still waiting for my coffee and I said yes I am. So she seems appropriately surprised and asked someone to prepare my coffee (the person that was manning the coffee station had disappeared). I was standing waiting for such a long time that I saw people coming in, ordering, paying, receiving their drinks promptly. I said you know I've watched at least TEN people come in behind me and get their coffee served right away. (They looked like regulars, chatting with the staff, sharing baby pics on phones etc... this is what I witnessed). Linda exclaimed that oh they were just super busy today, turns to waive her hand toward the coffee tickets … (all… TWO of them)… and lots of prepaid online orders …Actually no Linda... I watched the customers come in behind me , order with you and pay you. I’ve been standing here watching tickets grabbed and coffee prepared while mine was skipped … pretty mugs of beautiful cappuccino etc passing by me on trays for the people dining in (by the way there were approx 15 people in the cafe) I said I really find this unacceptable and quite frankly, rude! It was rude!! She didn't seem to care at all so I told her I was going to write a negative review of my experience ... her response was to whisper loudly to the lady now finally making my coffee that I was going to write a poor review. All I expected quite honestly was an apology... but no. 30 minutes later I received my coffee and left. The coffee was divine, the turkey Swiss baguette sandwich was .. meh... and the artichoke leek soup tasted worse than baby food. Did anyone taste the final product ?? Please try harder for the next person that isn't one of your favorite regulars. :(

What kind of French bakery is always out of croissant by 9:00 in the morning? I've been here several times and they are always out of croissant. They say you have to arrive here early early early early. Really? Why don't you just make more of them? You need to power wash the outside. It's disgusting. The tip screen shouldn't be asking for a really high tip when it's almost entirely self-service. Self-service coffee etc.

The pastries are great! You can buy fresh baked bread and then get it sliced. The avocado toast is really good and you can get a diced hard boiled egg on it. Great coffees and teas too!

Traveling through the area, we searched for a bakery for some yummy road food - Rustic Bakery did not disappoint! Everything looked so good I got a box and I'm glad I did. The scones were amazing - Hawaiian Ginger scones were favorites with their perfect balance of flavor, texture, and light sweetness. The Cheddar and Scallions scones were delicious and not heavy like you might expect. The blueberry scones were also amazing. The staff were friendly and helpful, too - I felt welcome and if we lived in the area, would definitely become a regular! ❤️❤️❤️

Loved the food here-- so fresh, reasonable cost and tasty. Had the cherry almond scone and Ube rice cake. Will return. So delightful to eat on the patio.