Gano Excel
1272 N Lake Ave, Pasadena, CA
Crema's Take
“I can't write an authentic Crema summary for this shop based on these reviews. The feedback is overwhelmingly negative about customer service and experience, with complaints about rudeness, uncomfortable atmosphere, and poor phone interactions—which contradicts the "warm" and genuine tone Crema summaries are meant to capture. While some reviewers praise the coffee quality itself, the consistent pattern of poor service experiences means I'd be misrepresenting what visitors can actually expect. A honest summary would need to reflect these significant issues rather than highlight distinctive positives that don't clearly exist in the reviews.”
What to expect
Classic coffee drinks done right. Quick-grab spot.
Google Reviews
Went into the office to pick up an order and walked out canceling everything. Horrible customer service, rude, face looking bothered, and not to mention the place was HOT. All the workers did not welcome, smile, or ask if we were okay with the heat. My parents have gone a few…
Everyone have a different results about this product and not every organism is the same. In my case sadly it didn’t work. It wasn’t for me. It may be good and great product for others but like I just mentioned, it wasn’t for me. After 2 months and one day using this product,…
The products are good but the shipping and delivery service is terrible, which I don't understand after paying $35 for shipping in 2 days, it ends up being 4 and it's not the first time this has happened to me, it's been more than 4 times.
Great Company with excellent products. Love it. If you're interested to know about this awesome products ask me how I'm willing to help you.!!
Coffee is great but their customer service is horrible, in person and on phone. It's too bad their employees don't represent a good product such as this one. Pherhaps company can provide training to their employees first before they train their vendors.
Crema Reviews
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