Crema's Take
“Based on just 17 reviews, Curtis Coffee Company's rating of 3.1 reflects serious and recurring quality control problems—customers report defective equipment arriving new out of the box, unresponsive customer service since the SEB Professional acquisition, and staff dismissing customer concerns instead of addressing them. A handful of positive reviews praise their support and parts availability, but they're vastly outnumbered by complaints about inaccessible parts, rude representatives, and a company that appears to have deteriorated significantly post-buyout. With this little data and this much friction in the feedback, you'd be taking a real risk.”
Google Reviews
See all on Google →FIND AN ALTERNATIVE PRODUCT!! STAY CLEAR FROM THIS GARBAGE! Negative 5 stars!! Close your doors and go home. The last 2 installs, we've been shipped bad heat exchangers new out of the box. Come to find out from other installers, this is a common issue. Where in the hell is the…
Not worthy of even the 1 star! This company has suffered greatly from the SEB Professional purchase. Customer representatives are rude and tell us - the CUSTOMER that we are doing procedures wrong!!! Who ever thought that a vendor would blame their customer for Their Own Poor…
I have been proud supporter of Curtis for many years. But since they have been bought out by SEB it has been a struggle to say the least. We cannot get any parts, i cannot get anyone to respond and when we use them for service we cannot get calls completed or even updates, Its a…
Wilbur Curtis Co., Inc. has the best service I've ever encountered!! Superb customer service when doing pickups. Friendly staff, that truly cares about their BRAND and image. I would highly recommend them against the competition like Bun-Bum, which is probably their fiercest…
Love Curtis brewers! Great tech support. Easy Parts ordering and fast shipping. Parts like valves and water level sensors work across all their equipment and one of my favorite features of their brewers is that it's easy to open the water tank for cleaning.
Crema Reviews
You might also like
Blue Valley Bistro
★ 4.7 (421)
Nestled in quiet Creswell, this espresso-focused bistro has earned its 4.7…
Hot Shots Coffee
★ 4.7 (108)
This charming locally-owned coffee stand in small-town Creswell punches well…
The Bean Hopper
★ 4.6 (278)
This drive-thru espresso stand in Creswell punches above its weight with…