Curtis Coffee Company

FIND AN ALTERNATIVE PRODUCT!! STAY CLEAR FROM THIS GARBAGE! Negative 5 stars!! Close your doors and go home. The last 2 installs, we've been shipped bad heat exchangers new out of the box. Come to find out from other installers, this is a common issue. Where in the hell is the quality control?? If you decide to buy from this company, you've been warned. Update 7/23/24 Another one leaking from the factory. Bad soldier joint! Plus it had a bad solenoid! Don't you people test these before you ship?? 🤦

Not worthy of even the 1 star! This company has suffered greatly from the SEB Professional purchase. Customer representatives are rude and tell us - the CUSTOMER that we are doing procedures wrong!!! Who ever thought that a vendor would blame their customer for Their Own Poor Communication? I guess they don't need customers!!!

I have been proud supporter of Curtis for many years. But since they have been bought out by SEB it has been a struggle to say the least. We cannot get any parts, i cannot get anyone to respond and when we use them for service we cannot get calls completed or even updates, Its a shame they can do better if they are allowed.

Wilbur Curtis Co., Inc. has the best service I've ever encountered!! Superb customer service when doing pickups. Friendly staff, that truly cares about their BRAND and image. I would highly recommend them against the competition like Bun-Bum, which is probably their fiercest competitor!!

Love Curtis brewers! Great tech support. Easy Parts ordering and fast shipping. Parts like valves and water level sensors work across all their equipment and one of my favorite features of their brewers is that it's easy to open the water tank for cleaning.