Scooters of Sioux Falls

I go to scooters every morning I NEVER have an issue with anything until this morning.. I ordered a large hot coffee when I went to go take a drink it was a little over half full.. I paid 8.00 for this and even tipped as I do every time I come.. very disappointed

Unfortunately, my experience at this location this morning was disappointing. Around 9:30 a.m., I ordered a large Caramelicious with an extra shot and an everything bagel sandwich. When I asked for a napkin, the cashier responded with noticeable attitude and laughed, which felt unprofessional and uncomfortable. I was also not given a receipt. As a Director of Operations myself, I hold customer service to a high standard, and this interaction fell short of what I would expect. I left a 20% tip out of habit but later regretted it given the experience. This was surprising, as I’ve had positive interactions with team members at this location in the past. Unfortunately, after today’s visit, I don’t plan on returning.

I went to scooters this morning and while the drive-through lady taking my order was very nice there was a lady that was in the back making my drink who was very rude. I got a strawberry Horizon Red Bull infusion and didn’t realize I didn’t order it blended and asked for it to be blended. I even offered to go around again and when the drive-through lady gave back my drink to get it blended, the younger lady was audibly upset and you could see she was visibly upset as well shaking her head and huffing and puffing. It was not a good start to my morning. Drive-through people can hear you while you’re making drinks inside of the store. Here’s a tip, Be mindful about how you act and how you speak when you’re at work.. Not happy with my experience at this scooters. If you can’t handle the rush don’t work in a drive-thru coffee shop

I keep giving this place second and third chances, because they are near home. I have an issue every single time I order here. I've requested iced lattes and been given hot ones. I've gotten the wrong flavor. I've even ordered two drinks and been handed one. No idea what is going on in that little hut to cause such chaos. Today I bought a large latte w extra shot ($7.65) and was handed a regular medium vanilla latte. I explained I ordered a large w extra shot. She said the screen told her medium and told me to have a good day. No offer to correct the drink or give me the difference in $ back. And this was after a generous tip. So I left frustrated with my $9 medium (I'm guessing 12 or 14 oz) latte. Skip this scooters if you want the order to actually be correct or expect any semblance of customer service. (It wasn't a time issue; there was nobody else in line) Crappy way to start the day, courtesy of Scooters.

Me and my sister were staying in Sioux Falls and decided to try Scooters out and we were not disappointed! We went for breakfast after getting coffee at a different place (also good but now I’m kind of disappointed that we didn’t try the coffee because it looked so good). We got the breakfast burrito, the blueberry muffin bites and a cinnamon roll. They were all so delicious and the staff were some of the friendliest people! Definitely recommend and next time we’re in Sioux Falls it’s fair to say that we will definitely try the coffee!!