Churn Soft Serve

Up until the last year or so, Churn would always be both my answer and suggestion/recommendation whenever folks were looking for a great dessert option. Soft and creamy ice cream, masterful topping pairings that created delicious treats, and welcoming customer service. What's not to love?? If I would've written this review a year or more ago, it's definitely a 5-star experience. Fast forward to today, it disappointments me to say that things have drastically changed. First off, I have to point out that the schedule is taking away business from Churn. Closing at 10 pm while being at a high volume/high traffic location misses at least another hour of significant sales that could be coming through. In fact, potenial sales have come through as I have seen several people turned away. Furthermore, why be closed on Sunday, especially during the hot summer season?? Again, missing out on both money and a market where the demographic in North Buffalo has shifted to young adults and young families, many of whom enjoy patronizing their local neighborhood businesses. Secondly, the quality of the desserts have dramatically changed. Particularly, the texture of the coconut ice cream is horrid. I wish I could say that I was being hyperbolic, but in reality I'm probably being tame. The ice cream is grainy and oddly artificial tasting. It's almost like eating a chunky slushy. Totally off-putting. Outside of that, I would say that the quality of the desserts in general has changed in more subtle ways over the years. It no longer has that "wow factor" from yesteryear. Lastly, the customer service has also noticeably changed. To be fair, many of the staff have seemed stressed, frustrated, and irritable. Given that multiple staff have presented this way, it feels like a workplace issue. As such, that has led to staff being curt and short during customer interactions, which predictably impacts the dessert experience and does not inspire people to want to pay inflated prices. Here's hoping for positive change!

We had chocolate soft serve , tira -missed- you and the velvet room sundae. My sweet tooth was absolutely satisfied by the cold and soothing desserts. Hard to find parking during busy hours.

Love the inside, very cozy and the staff are very nice. There was one employee and she was diligently working and quick might I say, considering I got 2 things and one not being ice cream. She was very sweet, made my experience better! I got the billionaire ice cream with dairy free / vegan coconut based soft serve and it was sooo delicious!! I got the large and upgraded to the waffle cone, good decision. I have dreams about this ice cream, it’s my favorite. The churro was made by order and it was soo good for a decent price.

One of Buffalo’s most delicious desert stops. 🍦🍨 No matter the weather we enjoy their cold treats🥶 We have two favorites. One is the Lisa turtle,which is vegan friendly. The second is the Cookie Monsta for the dairy lover.

Love this place still..Now that the winter months are upon us, it's good to know that Churn will be staying open all year round. This visit I got the month special, it was the German chocolate sundae. The ice cream was flavored like custard or even butter cream ice cream, and it was topped with chocolate syrup, coconut shavings, pecans,caramel and of course chocolate cake as the base. Very good treat to have, especially at this time of year.