Golden Tea Cafe

I visited the store on July 11th, 2025, around 2 PM. The staff member who took my order—an Asian lady with glasses—provided very poor customer service. I specifically asked for the lowest sugar level available (25%), but the drink I received was extremely sweet—almost undrinkable. When I politely asked if it was actually made at 25% sweetness, she dismissively replied, “Yeah, it is what it is. Anything with brown sugar is sweeter than regular.” No apology, no offer to remake the drink—just a shrug and zero effort to help. With that kind of attitude and unwillingness to assist customers, I would not recommend this place to anyone. There are plenty of other shops with better service and more care for their customers.

Last year I came here. The young tall barista was very nice and cooperative. She offered to redo my drink when I told her it was too sweet for me. This time I came back with my friend and we met a different barista (a Asian lady with glasses). My husband ordered 25% sweet for the brown sugar latte, not knowing it was still super sweet. We asked her if it was actually 25% sweet. All she said was yeah. My friend, who is diabetic order a passion milktea, asked for 0% sugar. She said ok. But she did not tell my friend that the passionfruit itself has sugar. My friends drink came out to be very sweet. When he confirmed it with her, all she said was that the syrup was sweet. She doesn't seem like she wants to cooperate, nor did she ask if the drinks were too sweet for us. We ended up 2 out of 4 drinks that weren't drinkable. The problem is not the drinks because it was the customer service that was a disappointment.

I got a strawberry matcha with boba and the drink was mediocre. Nothing super good about it, but wasn't awful. Didn't get any matcha flavor just tasted like thick strawberry milk due the strawberry syrup they use. And for the boba it was ok. Not traditional black Tapioca and more like crystal boba with really no flavor and kind of chewy.(like crystal boba) I did like that they don't add alot of Ice and you can chose your sweetness though.

Golden Tea Cafe is open for late night boba in the Sparks area and their tea and boba quality was pretty good for Reno. I ordered an Oolong Milk Tea with Soy Milk as a plant-based, non-dairy option. They already use a non-dairy creamer but I usually stick with a plant-based milk to avoid the extra added sugar and potential milk derivatives (I know... definitely misleading packaging sometimes). Drink was good overall and I was surprised that the golden boba here didn't stink like I had tried at a different spot. This means they know how to prepare their drinks well. Fun Bonus: if your name matches presumably one of the owners, you are eligible to receive a free drink! Not sure if they change this out but I sadly did not qualify on the day I went haha.

Golden Tea Caffè is a game-changer. I’m in love with this Boba place♥️. I love their crème brulee boba. It’s like the best seller! They also have friendly staff. If you love boba, this place is a must-visit. Simply the best!