Friendly's Cafe
Friendly's Cafe — photo 2
Friendly's Cafe — photo 3
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Friendly's Cafe

291 E Main St, Westfield, MA

★★★★4.3(459 Google reviews)

Crema's Take

This Westfield institution shines brightest for its genuinely warm staff—reviewers consistently rave about patient, star employees who go out of their way with families and children—making it feel less like a quick grab-and-go and more like a neighborhood gathering spot. While the exterior might look a bit worn and service can be stretched thin during busy times, locals keep coming back for affordable comfort food, generous portions like their famous upside-down ice cream cone sundaes, and that nostalgic Friendly's charm that's hard to find elsewhere.

What to expect

Quick grabTraditional drinksPastriesParkingLight foodFamily friendly

Google Reviews

Eileen Champagne
★★★★★3 months ago

The lady was amazing & so patient with me and my kids. This was our first time in this friendlys and having a child with adah is definitely alot but she worked with us ♡ the place was clean, food came out in a timely fashion. Was made correctly. My kids definitely had a good time.

Caity Murphy
★★★★★4 months ago

This worker is absolutely a star ! , Christina is one of the managers here as well as another sweet soul. Westfield location is the best! She is absolutely amazing with customers and children! Always has a great attitude and helpful with the menu. My and I daughter come in to freindlys at least twice a month and she is always a friendly face to see. Even my daughter loves seeing her

F H
★★★★6 months ago

I'll go 4. From parking lot I didn't know if it was out of business, kind of run down looking. But food was good, prices low. Double sliders meal for big kids was very large. Understaffed but nice employees apologizing for the wait. Feel a bit bad for them working so hard to try to keep up.

krystal chesbro
★★★★9 months ago

Nostalgic Friendlys. Not quite the way it was as when we were children (no waitresses, self service now), but still the same upside down ice cream cone sundae. And the food was still good, staff was friendly, and the areas were clean. Everybody enjoyed their meal which was quite reasonably priced.

Shannon Gose
★★★★a year ago

Everyone kept telling me how good Friendly's Cafe was so me and my youngest tried it. I got the honey BBQ burger it looked delicious on the menu. When I received the burger it looked nothing like the one on the menu. The meat wasn't even cooked all the way even after asking for well done. It didn't taste like BBQ at all. I did not like this burger. The waffle fries were delicious. My daughter ordered the mozzarella cheese sticks. They tasted okay but would have been better with ranch. She loved the apple sauce. After dinner we decided to try the ice cream. My daughter had the reindeer chocolate ice cream and I ordered a peanut butter sundae but with dairy free raspberry sherbet. The ice cream was super delicious. The service was great, no complaints. The atmosphere was different from all the rest, it was modern and clean. The best thing was the ice cream and I would go here again just for the ice cream.

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