Crema's Take
“Fran's Chocolates is primarily a chocolate shop with an exceptional hand-crafted candy program rather than a coffee destination, but their chocolate drinks and matcha tea are genuinely excellent if you're in the mood for something rich and indulgent. The staff here seem genuinely invested in making your visit special—they'll hand you samples, swap out sold-out items from their Japanese truffle selection, and even rebox your purchase if something doesn't fit right. If you're looking for a cozy, friendly spot in U Village with impeccable quality and a family-friendly vibe, this is worth the detour, though come with expectations set for chocolate confections rather than specialty coffee.”
What to expect
Strong matcha and tea selection. A slow-sit spot, good for meetings. Pastries on the menu. Family friendly.
Google Reviews
See all on Google →I went in a few days ago, and I had a great experience with my recent order! I picked out a three-variety gift box online, but since they were out of the Matcha truffle, the staff was incredibly helpful in finding a perfect replacement. Their proactive service and friendly…
Delicious chocolate and caramels! Also really appreciated the staff working at the University Village store when I visited- I’m embarrassed I didn’t catch their names, but they were kind with samples and helping me customize a gift box with recommendations from their offerings.…
I am a Japanese traveler and I recommend the downtown location. I purchased a chocolate drink and some chocolates here. I visited after reading reviews saying the customer service was good. There was no tasting offered, but the staff at the downtown store were polite and…
Great selection and amazing chocolates! I absolutely loved the shop—such a charming place with a wonderful atmosphere. The staff were friendly and welcoming, making the whole experience even better. Can’t wait to come back!
Update: Ran in for a special Mother's Day gift remembering that they carry beautiful Japanese wood boxes to package the chocolate in. The truffles that I selected didn't quite fit perfectly so the staff worked very diligently to find the perfect workaround. Packaged quickly and…
Crema Reviews
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