Fran's Chocolates - University Village

I went in a few days ago, and I had a great experience with my recent order! I picked out a three-variety gift box online, but since they were out of the Matcha truffle, the staff was incredibly helpful in finding a perfect replacement. Their proactive service and friendly…

Delicious chocolate and caramels! Also really appreciated the staff working at the University Village store when I visited- I’m embarrassed I didn’t catch their names, but they were kind with samples and helping me customize a gift box with recommendations from their offerings.…

I am a Japanese traveler and I recommend the downtown location. I purchased a chocolate drink and some chocolates here. I visited after reading reviews saying the customer service was good. There was no tasting offered, but the staff at the downtown store were polite and…

Great selection and amazing chocolates! I absolutely loved the shop—such a charming place with a wonderful atmosphere. The staff were friendly and welcoming, making the whole experience even better. Can’t wait to come back!

Update: Ran in for a special Mother's Day gift remembering that they carry beautiful Japanese wood boxes to package the chocolate in. The truffles that I selected didn't quite fit perfectly so the staff worked very diligently to find the perfect workaround. Packaged quickly and…