Crema's Take
“Lavazza's Chicago location leans hard on the brand's Italian espresso heritage and solid coffee execution, but the 3.8 rating reflects a real inconsistency problem: while some visitors praise friendly, attentive service and fresh pastries, others report staff that are dismissive and standoffish over routine questions. The coffee itself earns consistent praise, so if you're willing to gamble on the service mood of the day, you might get a smooth espresso and a decent panini; just know going in that this location has a reputation for hitting or missing based largely on who's behind the counter.”
What to expect
Espresso-focused. A slow-sit, quick-grab spot, good for meetings. Full breakfast, pastries, and light food on the menu.
Google Reviews
See all on Google →Bad customer service standoffish and rude for no reason, was simply asking if there was a difference in the menu on the screen versus their system. Basically, the menus broadcasted on screens have a vast difference at least for the espresso shakerato, they claim that in their…
Lavazza Expressions – Downtown Chicago My wife and I had a wonderful experience at Lavazza Expressions in downtown Chicago. We ordered the Chicken Panini and the Hazelnut Croissant, and both were absolutely delicious—fresh, flavorful, and perfectly prepared. The croissant in…
The coffee here is on point – smooth, rich, and exactly what you expect from Lavazza. The food is fresh and flavorful, perfectly paired with the drinks. Service is quick, friendly, and attentive without being pushy. The atmosphere feels modern yet cozy, making it a great spot to…
I bought directly from Lavazza USA. The website was a little confusing, I wanted Nespresso capsule. I did a search for Nespresso and bought 4 different boxes. 2 boxes received are not Nespresso type, some other kind, I rechecked the website and it doesn’t specifically say…
From the moment I walked in here.. I was greeted with kindness and energy! The staff was so friendly and helpful with any questions I had. I was invited back to pop in anytime. I would say the customer service was more than I have had at a cafe in a long time! I give this place…
Crema Reviews
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