Roa

To be honest went for the dog, was not disappointed. However the man laying on the ground while the woman was eating an orange was vastly inappropriate for a place of business. Also their take on vintage is really just cloths geared towards older generations. Not actual vintage items, or at least not many. Their new was really just lingerie adjacent items.

My friend and I wandered into this little shop today and the woman working there (who might be the owner) was very rude. Every question I asked was met with curt responses. While I did make a purchase, we ended up going to another store down the road and bought a few more rings to memorialize my first time in Northampton.

I was Googling Roz's to see what time they were open until when I saw all the recent negative reviews. I just felt like I had to chime in. I have been coming to Roz's since 2005, when I was in high school. I don't go all the time, but stop in every couple months or so. I have always had nothing but pleasant interactions with everyone there, and find the employees to be nice and helpful. They have a really cool selection and great deals. The shop dog, Morgan, is also always a treat to see. In my time coming here over nearly 2 decades now, I have always found everyone to be kind and patient with me as a customer. I do not mean to disparage anyone's experience they've had, but I just wanted to toss my own opinion out there. I really love this place and seeing all of the negativity made me sad, whether it was warranted or not.

I was so shocked by the behavior of the woman working there today that my partner and I are still chuckling to ourselves hours later about how absurdly rude she was. I asked her if there was somewhere I could leave the clothing I wanted try on while I was shopping because I have a shoulder injury and holding onto the heavy clothes was aggravating it. I was told that I either needed to buy the pieces right then or they would be put back on the retail floor for other customers to grab and that they couldn't be held behind the counter or in the fitting room. While this doesn't seem so unreasonable, she was very short with me and rude about her delivery of this message and I was really put off by it. Then the woman told me that I would not be able to try on half of the garments I had selected anyways because I would "stretch them out" and that they were too small. It's like...are you even trying to make a sale over here? At first I thought I was being sensitive but then when I witnessed her behavior with another customer I realized this woman is totally out of line. I watched her deny giving another customer a receipt and a few other people who were within ear shot audibly gasped when hearing how she was speaking to this man. This lady is out of control rude. At this point another couple who was in the store turned to me and my partner and stated how rude this woman had also been to them and how they were going to just leave. We all were in consensus that we didn't want to support this business and a big group of customers all walked out at the same time. It was ridiculous. I will never go back.

Stopped by here today after not coming in 9 years (since college) and I was overwhelmed by how amazing it still is. It’s only improved over the years and their collection is unmatched. This place helped feed my love of vintage in my teens and it still does today. I would’ve stayed hours if I could. Great prices, great pieces, and such friendly customer service. Cannot recommend enough