The Shoppe At Saint Mary's

I called today to get information about my Aunt who is in very poor health and was admitted again after a week long hospital stay recently here. I spoke with a nurse named Kelly on the 4th floor of Lacks. She was rude, cold, not empathetic and quite frankly insensitive. I'm listed on my Aunts call list for information. I just wanted the scoop so I'm not worrying the day away. I called her room, no answer. Later, I called her room again, also no answer. It's concerning having a family member that's not feeling well enough to even answer their room phone. I need someone to feel passionate and loving towards those of us who are genuinely concerned about our loved ones in their care. How would you feel if your family member was in the hospital again, not doing well and you were calling for a brief explanation and the person you're trusting with their care is awful to you? Yikes stripes. I'm frustrated enough to leave this review. Let's hold these people accountable for their lack of kindness.

Had the best experience at Trinity Health Hospital. The staff were knowledgeable and compassionate. A clean environment. I did not feel like a number walking through the door, but a person with a name with a medical issue. Best care I have received in Grand Rapids

Had surgery on Feb 10th. This was my first surgery ever. Ellen in the surgery prep room was amazing. Her positive attitude and vibes was the best. She made me feel comfortable. Even the staff in the fourth floor were amazing. They all made this experience not as bad as I thought it would be. Everyone I come in contact there was super helpful knowledgeable and friendly. Wanna thank them all for helping me through this.

Community of Grand Rapids, Michigan this hospital is purely not organized, not professional, and not all staff that we encounter with my love ones experience was an issue, but it was more nasty attitudes on the labor and delivery floor, than I’ve ever witnessed in my lifetime at hospital. The negative energy and passive aggressive approaches that were presented to my love one was so intense. I literally watch these nurses talk to a first time mother so cold and callous. I watched staff come in and not introduce themselves by name. I watched MSW entering assuming they can just come in dividing family an atmosphere, not including the father, and assuming the mother needs to agree any resource they offer or suggest. Thank you, for offering but if a woman says no thank you, I’m not interested in that service. Respect that choice. Communicate better and respectfully. Take diversity training with other ethnicities, cultures, generations, and communities, the world doesn’t all function off corporate America approaches. Also, retrain staff how to safely remove PPE, wash hands and not get blood all throughout the room. I witness the most bloodiest epidural procedure, bloodiest cervix checks and pure nastiness! Attitude, Energy, and transparency along with safety is essential and powerful for the bonding, healing and recovery of childbirth for mom and baby. Do better! My love ones experience that was beautiful, were because of Dr.Brown, Nurse Rilee, Nurse CJ, and Nurse Shannon. But Nurse Ashlee , I can’t even remember the first one , and the MSW worker oh and all 7 of the nosey nursing staff at the nursing station in whom I had to tell yall all to find something else to do besides be nosey and gossip, pure unprofessional. May my love one know to select a better hospital next time. Please don’t even bother to respond, because just reading how Trinity Health has responded to the other reviews, I rather you use the energy to make the changes then be superficial and give a fake response. Save it. You’ve been exposed. Do better. It’s now 1/17/26 and I’m adding this to my post because my love one is still discussing how she was treated and I don’t make post about Racism but I witness on 1/5 through 1/6 was pure racist, typical and stereotypical behavior from the staff in which they know their hearts and thoughts and what were sitting and running through them as they did the job they wouldn’t have if humans didn’t come to that hospital. Pure disgusting! Communities of Grand Rapids don’t you ever think it cannot occur to you or your loved ones! Please report, post on Google and quit doing business with them if it does!

Saturday night, my fistula clotted. This is the access I rely on for life-sustaining dialysis. My care team has been very clear. If this happens on a weekend, go straight to the ER. Tell them exactly what is happening. Interventional radiology should be called immediately. If a fistula is left clotted for 24 hours or more, you are very likely to lose it. This is my third fistula. I have already lost two. I went to the ER at 11pm. They called interventional radiology. They refused to come in and treat me. It was Saturday night afterall. Probably asleep. I was told to go home and return if the pain worsened or if I experienced tingling. I was discharged around 6am. By 10am, the pain had increased and my fingers were tingling. I returned to Trinity ER. The physician on call was visibly frustrated. Interventional radiology again refused to come in. I was sent home at 2pm. At that point, my husband drove me to University of Michigan in Ann Arbor. I was treated immediately. They understood the urgency and the narrow window involved with fistula clotting. The contrast was stark. I am deeply disappointed and ashamed of how Trinity handled this. I would not trust them with my care again. Shame on you, Dr. Cameron Richardson. If you do not want to be called in when a patient is facing an urgent, time-sensitive complication, then hospital medicine may not be the right place to practice. Weekends do not pause physiology. Clots do not wait for business hours. And patients who depend on life-sustaining access do not get a second chance when that window is missed. This was not an inconvenience. It was a refusal to act when action was required. That distinction matters.