Crema's Take
“CAO's coffee is genuinely exceptional and their chocolate croissants are worth trying, but this location has a real service problem—multiple recent reviews describe rude or careless staff, wrong orders put back in the display case, and dismissive treatment. The Cooper City outpost doesn't match the experience regulars report at their Fort Lauderdale location, so if you're in the area specifically for coffee and pastries, you might get lucky with a good visit, but you're rolling the dice on how you'll be treated.”
What to expect
Espresso-focused. A slow-sit spot, good for meetings. Pastries on the menu.
Google Reviews
See all on Google →I had a very disappointing experience due to the poor customer service at this bakery. When I arrived, the bakery attendant looked at me from the kitchen and simply held her hand out signaling for me to wait, without greeting me or acknowledging me professionally. I patiently…
For some reason, every time I am in this area and stop at CAO for my coffee and treats, I always have a bad experience with the food. I have a CAO in Ft. Lauderdale which I frequent often and I love that place. But this one on University sucks. The food is ALWAYS horrible and I…
First, I hope this carries some weight as I never ever right a review. But this really needed to be put out there. I went to the CAO on University Drive in Pembroke Pines just a little while ago. I ordered the croquette turkey club sandwich to go. When I opened the container to…
The place looks very clean and organized. Prices are a bit high, but worth it if food and service are good. However, I was given the wrong item, and the staff member put it back in the display case after I returned it — without knowing if I had touched or tasted it! That’s a…
Cute little spot. We tried baked goods, their chocolate croissants are awesome. I didn’t care for their cakes, as to me they were somewhat average. Coffee is exceptional. Service is amazing, wonderful!
Crema Reviews
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