First Village Coffee

Yes, I’m Black—but no, this review is not about racism. This is a shared experience about miscommunication, assumptions, implicit bias, and poor customer service, and how easily a situation can escalate when empathy and clarity are missing—especially when someone is new to a space. It’s also a story about poor handling of a situation on multiple sides, including my own initial perceptions. This was my first time at First Village Coffee, and unfortunately, it turned into a very uncomfortable experience. I came in briefly before a virtual interview and asked if there was a place to sit. I was told there was seating in the back, so I checked to make sure there was space, placed my order, and sat down. I wasn’t aware of any policy about phone or video calls, and there was no visible sign or card at my table indicating such a rule. If there had been, I would have immediately left and taken my interview elsewhere. About 10 minutes into my interview, a barista approached me and asked me to turn off my call. I apologized and said I was almost done. Later, another staff memeber, the owner, Luis, came and told me I had to shut it down right away. At that point, I felt embarrassed, flustered, and confused—especially because other customers were having loud in-person conversations around me. From my perspective in the moment, it felt unfair and isolating. I want to be honest about my inner thoughts: in that moment, I wondered if race played a role. I was one of the only Black people in the café, and I felt singled out. Looking back, I recognize that this may not have been intentional racism, but rather what I’d describe as implicit bias or unconscious assumptions—combined with poor communication. Later, when I returned to speak with the manager, I finally learned about the café’s policy regarding calls. Once I understood that, the situation made more sense. However, my main issue remains: no one clearly explained the policy when they first approached me. A simple, respectful explanation would have completely changed the outcome. The conversation with the manager and owner felt defensive rather than de-escalating. When I shared that I felt the situation was handled poorly, I was told that if I didn’t like the café, I didn’t have to come back. That response felt dismissive rather than reflective. Things escalated further when I tried to take a photo while leaving and the owner knocked my phone out of my hand, which was deeply upsetting. Ultimately, this review is not about attacking the café but sharing an experience. Policies are valid, but communication and empathy matter just as much. Clear signage, transparent explanations, and calm de-escalation could have prevented this entire situation. I hope this feedback is taken not as hostility, but as an opportunity for reflection and better customer experience moving forward. Edit: This is a photo of his hand coming at me

My very favorite coffee shop of all time! I’m a regular and have been coming to FVC for over 6 years. The coffee and food are absolutely incredible but the reason I keep coming back is community. The owners Luis and Scarlett are always making people feel welcome by calling everyone by name, hosting events and pop ups and introducing customers to each other. I have made multiple genuine friendships with people I met in this coffee shop. It’s a great place to have coffee but the energy and community keep you coming back!

Pumpkin cheesecake muffins in autumn are AMAZING; Best coffee made by a true artist of the craft! Luis loves and is excited by coffee in a way that inspires us to be better in everything we're passionate about. Best coffee shop in westchester new york and an amazing community. I grew up around here in the 90's and its amazing to see the town grow around this business.

A must visit if you're visiting or a local and haven't been there yet! Luis and everyone there is so welcoming and friendly, you feel like family. Greeted with a smile when you walk in and they probably even remember your order! Cafe con leche, churro and cinnamon in my case. All the pastries are delicious, however the pretzel with homemade honey mustard is a must try! Get there early because they sell out quick! Enjoy.

First Village Coffee is a MUST if you’re in the area. The owner and staff are very friendly and welcoming. Great vibes with delicious coffee and pastries. Definitely one of the highlights of our girl’s trip.