IV Bagel Cafe

Jonny and Aiden should not be in customer-facing roles and I say this as someone who works in hospitality. Their lack of basic customer service skills and fundamental common sense is insane. This establishment took my order, debited $10.54 from my account, and then made me wait 15 minutes - only to completely forget my order. No communication. No acknowledgment. No accountability. Just negligence and attitude. When I requested a refund - because I refuse to patronize a business that operates more like a social club - the “manager,” Jonny, became combative and dismissive. He showed zero remorse and treated the situation as though it were an inconvenience to him rather than a failure on their part. Instead of correcting the mistake immediately, he forced me to jump through hoops with my bank to recover my own money. Over $10.54. It was unnecessarily humiliating. Customer service is not complicated. You treat customers with respect. When you make a mistake, you apologize and fix it. That’s it. You don’t project your bad attitude onto paying customers. Mistakes happen. Indifference, arrogance, and blatant disrespect are choices. Never ever returning.

We were told it was one of the best bagel places in Santa Barbara and I believe it! Go eat here! The coffee was good too. The only reason for the low atmosphere rating is that there's streetside seating and nothing much to talk about... But you should go here anyway! 🙂

i waited 40-45 minutes for my bagel and i just assumed they were backed up and waited until they were 10 orders ahead of me to check up on it. i asked and the worker said he'd make it right away and the ticket was on the service line in front of 4 workers who were working on other orders. i waited 10 more minutes and it still wasnt out so i asked for a refund and didnt get an apology throughout the entire process except for the girl who knew it shouldve been out already (thank you to her). i finally get it and the order is burnt and looks so skimpy. definitely not the best interaction and food for $10

I am a Bagel Cafe girl until I die. I come with my roommate at least once a week and it has got to the point where the workers memorize our coffee order! The workers are nice, and not to mention, absolutely gorgeous. With how busy the cafe gets, the service is great and the food is always bomb. My order consists of either the irish special or the international without onion and an iced coffee with whole milk and extra vanilla and it NEVER FAILS. I have also tried a slammin salmon and it really does well on a hot day. Overall, this place deserves all the love and kindness and i can’t wait to eat here for the rest of my time at UCSB!

Best Bagels 🥯 ❤️ If you are looking for a local shop that your family can all enjoy variety of flavors I will definitely recommend stopping by here! The strawberry cream cheese is to die for and other breakfast bagels are very flavorful. My husband who usually doesn't like greens loved the avocado bagels with no meat on them and that says a lot! The ones with the breakfast meat are very tasty as well! They do get busy so you may have to wait a bit but definitely worth the wait!