Espresso PRN

Nice, but they don’t follow Starbucks ways, I get served a cup of milk every time I go in for an espresso drink. I’d rather drive a mile away to an actual Starbucks.

The older woman who works here has no customer service skills and is always absolutely rude. Our daughter has been in the hospital for over two months and I have yet to have good service here. She’s always mad, bitter, and dismissive. I just want coffee without having to feel like I’m burdening you with my order

The older woman who was training her younger coworker could not have been more rude, burdened by her job or diminutive to my wife who has been taking care of me at this hospital stay for a week. She loudly complained several times for having to work basic tasks, for having to train her coworker and for having to serve all of the customers in line. She loudly proclaimed to the line that anyone who asks for a blended beverage would be causing problems and expressed verbal and visual displeasure that my wife ordered a blended drink. Whoever manages this facility needs to ensure that these employees have basic customer service skills and acknowledge that they work in a hospital where their clients are facing the worst circumstances of their lives. I am in shock of how my wife was treated. If there is an older, skinny woman with dark brown hair as the employee working here, training a girl named Em, all customers should prepare for the worst customer service possible.

They do not allow you to use reusable cups. Will not be returning until they change this policy and stop the wasteful practice of using single use cups, lids, and straws. Update: they will now take reusable mugs and cups, but they are required to use one of their disposable cups to pour into the reusable one, which defeats the whole purpose of reusable cup. For the time being I'll be going to Crema, which has better prices as well. Also, not cool to only have one employee staffed during lunch time! At least the employee was nice despite not having anyone else to help during the rush

I have ordered multiple starbucks drinks from this establishment. The first time I got a drink here I was sure the milk was rancid. I took it back and asked for a replacement. The staff was nice and helpful and gladly got me a new drink.... Same result. The dairy products they use taste like old cheese at best. Today I figured they could make a mocha and couldn't screw that up... Well I was wrong. Felt like I lit my money on fire. Save your money and get a black coffee.