Equal Grounds Community Cafe

This spot is a whole vibe. From the delicious menu of beverages to lunch items to the great funky decor that makes you feel at home and comfy. The owner is what really sets this place apart from any other coffee spot. Her personality and her drive is unmatched. Keep doing what you do because I see you and admire you!💜

I came in to order two coffees and two sandwiches. The person at the counter told me there would be a 20–30 minute wait for the sandwiches, so to make things easier for her—since she was alone, overwhelmed, and handling both drinks and food—I decided to order just the coffees. After waiting 10 minutes, I realized she was preparing orders strictly in order of arrival, which meant I would still end up waiting the full 20–30 minutes just for the coffees. At that point, I politely asked if she could add the sandwiches to my order, since I was already waiting the same amount of time. She responded very rudely, telling me I’d have to go to the back of the line. I tried explaining that she wasn’t clear that the 20–30 minute wait applied to everything, including drinks, and that if I had known, I would’ve ordered the sandwiches upfront. I completely understand that she was overwhelmed and working alone, but the way she responded made it feel like she simply didn’t want to add the sandwiches because she didn’t want more work—rather than trying to help clarify or problem-solve. When I then asked for a refund for the coffees, she again spoke to me rudely and told me I’d need to go to the back of the line. I ended up waiting over 40 mins for the coffee, at least she ended up refunding me my order. The customer service here was unacceptable. Never coming back, and I do not recommend this place.

All the workers are warm and welcoming when you come in. There’s so much to do while you sip your delicious coffee whether hot or cold. There are many events that happen so whether you’re looking for a place for a chill meeting with friends or a night out with experiences, this is a place to check out. Great prices as well, matches the quality of the drinks you get.

Equal grounds is such a cute and convenient location! I stopped by here this morning with my mom and ordered the spring bunny special latte. I’m a sweet drink lover, however, this one was a bit too sweet for me. I do know that the barista had said that she can make them less sweet - which if I have the ability to come back in the future, I may take them up on it. My mom ordered the dirty spiced chai with a shot of espresso and it was unreal. It was literally a snickerdoodle cookie in drink form. This drink easily earned a 10/10 rating. As for the Easter special, I would most likely lean towards a 5/10 or 6/10 just based on my preferences. It definitely earns extra points for aesthetics and a peep on top! I also loved the fact that you’re able to sponsor a “pay it forward” meal for someone who may need it. I purchased a grilled cheese and chips for someone who may need a warm meal in the future. You tell the barista and you’re able to pick what you want to order for someone and then put it on the cork board in the front of the restaurant. It’s a great opportunity to give back to others! The aesthetics and kindness of this place is so warm. It feels comfortable sitting in the atmosphere of everything. There was even a little therapy dog with his family when I came in! He’s there every Friday morning.

Visiting Eastman School of Music. Stopped in. The special coffees were spot on, and the steak bagel was delicious. The server was very friendly and great service. Such a welcoming place. Happy we stopped by.