Nero Kitchen By Caffe Nero

Nero Kitchen By Caffe Nero

★★★★3.9(40 Google reviews)

Crema's Take

This Caffe Nero location trades heavily on being a comfortable workspace with friendly staff, but quality control is inconsistent—customers report undersized soup portions, inconsistent drink execution, and order fulfillment hiccups. If you're mainly after a laptop-friendly spot with decent vibes on Thayer Street, it works; if you're coming for reliable, well-made coffee, the 3.9 rating reflects real gaps in both the drinks and the kitchen.

Google Reviews

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Ro
★★★★2 months ago

I placed two “to-good-to-go” order that had its pickup window adjusted because of the incoming storm (2/22/26). The app clearly showed the new pickup time as 3:30–5:30 p.m., so I arrived around 4:00 p.m. to pick up my order before the weather worsened. When I checked in, the…

Nicole B Garcia
★★★★★3 months ago

It’s a great and cute place to work! Comfortable spot to take a laptop and work. Staff was super nice. I did not like my London fog from here though. Maybe some places make a different version?

Tea Teacup Lover
★★★★★6 months ago

I usually eat at the cafe but sometimes I have to get a takeout. My soup container was half filled. It made me feel ripped off. Either get smaller containers or fill them with soup properly. Also do not get any toasted sandwiches here, they are dry and difficult to eat. It might…

Amy T
★★★★★8 months ago

I ordered the cafe frappe, caramel flavored and the blt sourdough. The frappe was not what I expected ( more frothy/foamy than thick), but still good. The blt was good.

Maisune A
★★★★★9 months ago

major nero stan alert. so glad this opened on thayer st so i can basically move in to my second home. servers here are so hospitable, manager needs to chill out seems a bit stressed about the opening, but i appreciate the hard work nonetheless. love my protein smoothies from…

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