New Roots Coffeehouse

The place itself is cute. I take issue with other reviews expecting sparklingly perfect customer service at all times. They use Fingerlakes Coffee Roasters, which is... not great coffee. Shifting that alone would really up the game. I paid the same I would have paid at much fancier coffee shops in downtown Rochester with higher quality beans. That said - ABSOLUTELY better than Starbucks!!

It was the first time visiting there with my best friend, even though you were just around the corner from us all these years. The food fell a little short and a little flat for my taste my breakfast sandwich has very little bacon and The bacon that was in the sandwich was undercooked, stringy and chewy. Not much flavor. The sandwich was a little small to be quite hones. The sandwich wasn’t very hot it maybe could be served with a side. Atmosphere, not too bad could use a few more tables where the kit area is. Those tables are a little short and if they’re not being utilized, you should make more adult seating.

Had an amazing time here!! Great coffee, excellent Panini, and the service was remarkable!! Will definitely be revisiting!

The coffeehouse is right next to a Starbucks, and was open on Columbus Day, which I was positively surprised about. I had an early doctor's appointment and had to get some work done online, desperately trying to find a quiet place to do so. I didn't necessarily feel like frequenting the Starbucks next door and picked the New Roots Coffeehouse, which seemed a good choice. It's quite cozy inside. The baked good seemed to have been homemade. I was looking forward to a Cappuccino and a Muffin... Let's say it that way: For a quite 'proud price' of nearly $12, coffee and muffin were both of mediocre quality and I was disappointed. Also disappointing was the slightly grumpy mood of the lady behind the counter. Since I had work to do and kept working, I was watching the local seniors walking in and out and she seemed to know quite a few of them. All of a sudden her demeanor changed entirely. She became friendly, open, chatty, and funny... quite the opposite of how she behaved with me. it seemed that pattern repeated with people she didn't know. Now, the entire coffeehouse is small, clean, 'cozy', but a bit 'helpless'. It seems someone just fulfilled themselves a dream of opening a coffeehouse, without actually really having neither the budget, nor the taste to do so. Also, very unlucky, is the location, of course. Sitting wall-to-wall with Starbucks, just off West Ridge Road can't be easy. According to my research, The New Roots Coffeehouse has been located here since 2013. It must have hit the 'New Roots' owner like a ton of bricks when Starbucks opened in 2018 only a few steps away. However, it also cannot be easy to compete with a highly professional coffeehouse chain when you have mediocre coffee and not less mediocre homemade bakery to offer, and a slightly sour expression for new customers in the morning...

Snuck back home for a long weekend and returned to a coffee shop that I haven't been to in ages. I don't remember it being a favorite, so I was skeptical. I was pleasantly surprised because our experience was fantastic. The batista was friendly....quiet....but friendly. They had many coffee flavors to choose from, and I had a rasberry mocha latte. It was hot and flavorful. We also ordered a breakfast sandwich that was tasty, too. There is indoor seating and outdoor seating are available during the warmer months. There is a music and art studio in the same building. You can also buy coffee beans and have a variety to choose from. Highly recommend checking out and giving them a try.