Donut Express

Gosh! Where do I start? I was here on the weekend, and it was genuinely one of the best experiences! When you walk in, you can feel the positive atmosphere. The ladies who work at the shop are incredible. I met three different young ladies when I came in. If I am remembering these names correctly, they were Morgan, Sadie, and Neolani. I had incredible small talk with all of them, and their customer service skills were amazing! They did not have the bagel I wanted, and instead of dismissing me, they offered to cook the one I wanted, which I thought was so thoughtful. Their food was cooked to perfection, with I believe it was Sadie who was working the griddle area; she did a wonderful job. My coffee and donuts were served by Neolani, who was extremely professional in her customer service skills and had a smile on her face the entire time, even when I was taking a long time picking my donuts! Morgan, whom I found out was the manager, did an amazing job delegating tasks. She is very friendly and holds conversations extremely well. She is the perfect face for a company like that! Overall, I had a wonderful experience. To the owner, you're running a great business, and these workers deserve the praise. Will definitely be back!

I have health issues which make a bacon, egg and cheese sandwich on a grilled bagel with butter a rare treat for me. I told the young cook I wanted bacon on my sandwich. It was called out when ready as sausage, egg and cheese. My companion heard it and said she believed they got it wrong--that I asked for bacon. (I was outside in the parking lot.) The staff contradicted her and my companion couldn't find me to confirm. When I got home with what I thought was going to be a special treat and cheat for me on my restricted diet, I discovered that it was sausage. And the sausage was not even browned. Nor was the grilled bagel. It was greasy and had no toasted color to it at all. I know how to grill a bagel. I do it at home in a saute pan on rare occasions. It seemed busy in the shop but there were 4 people there waiting on customers. I was told one of them was in training. That's more than enough staff to handle a few sandwiches and make them correctly. The bagel, though not properly grilled was good and chewy as a bagel should be. Unfortunate that my first experience there turned out poorly. My companion says the coffee was good but her sandwich was squashed flat under mine in the same bag. It was bacon, egg and cheese on a croissant. They should have been bagged separately or boxed. I may try the shop again making certain to be very explicit when I order and I'll be sure to check my sandwich before I leave. Prices are reasonable and the sandwich was a generous size. How to grill a bagel so that the top stays soft but the cut side turns out beautifully browned and crisp: Put butter (preferable) or margarine on the cut side of the bagel halves and place in a medium heated saute/fry pan. Place a weight on the bagels so that the uneven surfaces make good contact with the pan. I use a 6 quart stock/pasta pot or other pot large enough to apply pressure to the number of bagels you have in the pan. First fill the pot perhaps 1/3 full with hot water to give it weight and to not chill the bagels on top. Do not overfill the pot or your bagels will be squashed flat. Check your bagels after a couple minutes. They are done when browned to your satisfaction. You can buy a weight with a handle made for this purpose if you grill bagels often.

Sad to say, but i'm done with this place. I’ve been coming to Donut Express for over 10 years, and I won’t be back. The food quality has gone way down—my last bacon, egg, and cheese had one slice of bacon, and the homemade touch is completely gone. Worse, the older white woman at the window is consistently rude, dismissive, and unprofessional. She talks over customers, makes snide remarks, and treats people like an inconvenience. It's unacceptable, and it’s driving loyal customers away. The younger staff are great, but one person’s attitude has cast a dark cloud over what used to be a great neighborhood spot. The young girls have exceptional employability skills and should maybe train the lady who is well beyond their years.... she should know better. Extremely disappointed.

One of the best local shops I've had the pleasure... still a large size donut (not down sized) and a simple but tasty menu... GREAT COFFEE !!!! (I've noticed the ONE bad review is from somone who doesn't like any of the places s/he visits !!!)... otherwise, review is a solide 5* !!! And they donate to a local Veteran's group, Project New Hope, for their coffee social event... love this place...

This is a great local breakfast spot. The young ladies are beautiful, professional, and polite. The food uses real ingredients and tastes like home. Donuts are bigger than dunks etc. There's a big menu. Prices are great. The croissant, egg, bacon and cheese is my favorite. They even have a drive-through and a modest sitting area inside. I can't say enough good about Donuts express❤️