I TEA

I always stop here everytime I shop at Lotte and the thai milk tea is amazing. Everywhere else in Orlando I go, I compare their thai milk tea to this one. Service is friendly and prices are reasonable.

Been to this place a couple times and it’s always a hit or miss. I came last time on a weekend, and the guy who worked there made a really good osmanthus milk tea. Today I was really craving it so I came to get an oolong milk tea but it was definitely a miss. The drink was very watered down, the tea flavor wasn’t strong like last time. Asked for no ice, but the girl said she won’t fill up the cup if it’s no ice. This is the first place that doesn’t do no ice, usually other places would just charge me extra for no ice for more drink so I don’t know they couldn’t do that. Very disappointing, but I probably won’t come back.

I Tea inside Lotte Market is amazing! I tried the Supreme Mix Fruit Tea and the Pineapple Passion Fruit Tea... both were incredibly delicious and super refreshing. The flavors are vibrant, fruity, and perfectly balanced, making them the ideal drinks for a hot day or just to enjoy while walking around the market. Definitely a must-try spot if you love fruit teas!

Please spare yourselves a heartache of losing nearly $11 on a drink. I’ve been shopping Lotte Plaza market since they’ve opened here in Orlando, And ITea was a frequent for me and I’ve enjoyed their milk teas very much, UNTIL today. I decided to try their Matcha lavender latte. Firstly, the color of the Matcha drink is an incredibly dark green. The flavor is very flat. In fact there was no hint of lavender. The Boba pearls are good and chewy however I couldn’t justify only enjoying the pearls when I could barely even enjoy this drink that I paid almost $11 for. I’ve had many Matcha drinks that are lighter in color have that soft fragrant Matcha flavor, and this one tasted very powdered and artificial. I kindly went back to the Gentleman who took my order I explained that I did not enjoy drink, Especially considering the price that I paid I will provide a screenshot here. I didn’t think asking for a replacement drink (again) one of the milk teas that I usually enjoy was too big of a request. I would’ve still lost money because there large milk teas are starting at about $6 a drink, so even with my added toppings it would not have come out to nearly $11. I was willing to forfeit the difference because I knew they wouldn’t be willing to make that correction of a price difference, so my only fault here was assuming they’d be willing to maybe remake my drink or offer a replacement. The employees spoke very little English, and then called over a short Asian woman who I was told by Lotte customer service that she is the owner, and she was NOT nice at all. I explained again that I did not enjoy the drink if they would be willing to accommodate and replace my drink. As I couldn’t even finish the drink, I returned to the counter with my drink full as you see in this photo, which I later tossed it out.. I had no choice, I couldn’t even enjoy this if I tried. I mean they weren’t even willing to add more lavender flavor that wasn’t even an option for me. She simply said to me just because you don’t like it we will not remake your drink or give you something else. She went as far as to patronize me, giving an example saying “You know when you order food and you don’t like something you don’t get it remade, or offer something else” which I’d like to say she is false because there have been many times when I have tried food or drinks at different establishments restaurants if I don’t like it, and I PAID for it, they do the right thing and offer to make it again or simply allow me the opportunity to choose something else that I know I would enjoy. I proceeded to ask if this a rule that they have? Because I don’t see any sign that say sales are final no replacements or refunds?” Nothing was displayed and once again she said to me, you don’t like it, we cannot make anything else for you. And I said to her well, then I will never be ordering here again. I refuse to give my money to an establishment that can’t understand that there are people who sometimes just don’t like how a drink may taste, it couldve been made wrong, wrong ratio etc.. but let’s go back to the fact that I’ve stated that I’ve had many Matcha lattes, and this was A huge letdown, as I had hoped that this would be a freshly made Matcha latte. So now I have to hope that my bank will dispute this charge for me as the owner here was not willing to help me at all. So if you’re looking for a drink on the go.. I’d strongly suggest going to other Boba shops in town that are a lot nicer with their CUSTOMER SERVICE and always willing to correct any faults cheaper as well might I add. That or order your SAFEST drinks, don’t try anything new here and have hopes that it’ll taste good because if you don’t like it, you are stuck with it and you’ve lost money. I don’t know how businesses operate with this mindset, but it’s clear the owner here just cares about your money. Not providing quality drinks, or service.

We were there yesterday and it was a pleasant experience, we arrived close to closing time and when we finally decided what we were going to order, we saw that the closed sign had already been put up, but she kindly managed to take our order. The taste is excellent, we loved it and will certainly go back other times to try other flavors. We ordered Milk Tea (it’s amazing)