Philz Coffee

I genuinely love the coffee here, but the experience at this location has become impossible to justify. The wait times are simply not worth it anymore. Every time I walk in, I end up standing at the register for a long time before anyone even acknowledges me to take an order. Thinking I’d be smart and skip the line, I switched to the mobile app, but it was even worse. The app is incredibly buggy, constantly crashes, and managed to completely eliminate my accumulated rewards points. Even with the app, it took 25 minutes to prepare my order. To make matters worse, when I finally got my drink, the staff didn't even apologize for the massive delay. Instead, they gave me a ton of attitude for just checking on the status of my order. As much as I enjoy the actual drinks, the combination of poor service, broken tech, and a lack of basic courtesy means I certainly won't be back to this location.

Philz has delicious coffee varieties. My favorite is the Iced Mint Mojito, sweet and creamy.

I come here often. But today I came here at 10:25 am hoping to grab a coffee on a break from work. It took literally 18 minutes for me to receive my coffee. When I went up to the counter to say something the person behind the counter did not apologize or acknowledge my wait time at all, simply asked for my name and said “I think it’s getting to the counter now.” It was an off-putting experience to say the least. And it really should not take more than 10 minutes to get a cup of coffee

The coffee here is so unique in flavor, I truly enjoyed it! I have had the mint mojito, the rosé one, and gingersnap flavored coffee. They’re all delicious but the mint mojito is my favorite so far. Service is so fast too!

Another Philz, another mess. Open for an hour and the outside seating area is still a mess. They seem to be too busy chit chatting to take care of the basics. Coffee supposed to be ready at 6:40 is five minutes late. There are hardly any customers. 🤷‍♂️. Barista keeps touching their face; what happened to basic hygiene? Coffee is great. I give the Store Manager, Ky, high credit for talking with me at some length about these issues. Thank you, Ky.