Crema's Take
“This is a Starbucks location inside a bookstore, and the 3.7 rating reflects a consistent problem: staff are slow, dismissive, and frequently get orders wrong, with waits regularly stretching past 15 minutes for a basic drink. Multiple reviewers report rude interactions and a sense that customizing your order is treated as an inconvenience rather than part of the job. If you need coffee while browsing books, the convenience might be worth it; otherwise, you're better off finding another location.”
Google Reviews
See all on Google →Went in today inquiring about a set of earbuds that shows out-of-stock online via the bookstore, which they have it available on the floor. Without much help from the staffs, this lady started "wagging" her fingers pulling random information out of thin air. Talking about all…
It seems half of the people who wrote here have no sense of kindness. Don't they know that all people working behind the counter changes every year. Also they had to work without training so it's obviously they would be slower than professionals. Stop complaining. If you don't…
This is the WORST Starbucks I’ve ever been to. The staff is awful - rude/unfriendly and extremely slow. The line often takes 15+ mins, causing countless people to be late to their classes(and it’s not even that long of a line!)Today, they were completely out of half and half.…
Everyone who works at the Starbucks has a terrible attitude. Didn’t get my drink right and they make you feel bad for customizing your drink. No sense of urgency either. Lines get long and the works don’t seem to care and take their sweet time.
Update:once I eventually got my small iced chai latte a half hour later, it was the entirely wrong drink. I ended up just leaving it. I have previously been a barista and worked my way up to trainer. Our Starbucks has won awards for our customer service and sales. I have never…
Crema Reviews
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