Awa Na Zen

The customer service here was absolutely terrible. I’m not sure if it was due to my race or if the staff is just generally unwelcoming, but the treatment we received was unacceptable. We walked into the lounge and were not greeted at all. The people with me immediately wanted to leave, but I decided to give the place a chance. I walked up to the bar and still wasn’t acknowledged. I finally said, “Hello, how are you?” The bartender looked at me and replied, “I’m okay,” with no follow-up. When I asked if we could be seated, she responded with a dismissive “Yeah…” as if I was supposed to already know what to do. This was our first time visiting, and no one asked what service we needed, what we wanted to drink, or if we wanted hookah. There was no guidance, no hospitality, and no effort made to make us feel welcome. Overall, it was a very uncomfortable experience. I will not be returning.

Cool place to chill and hang out. Great selection of drinks and also offer finger food like corn dogs, etc. Bar personnel are knowledgeable, friendly and have great service. Great place for pool and cozy time with friends. Highly recommend.

Great place I would definitely sudjest you come here if you want Coffee,Kradom, hookah ,and Kava

Very pleasant and cozy café. The tea was delightful. The hookah was decent. The staff at Hotel Saunao were exceptionally polite and friendly.

Love this place! I’m normally a regular at their other location off of Oakland. There is definitely more space here with a full pool table and I’m obsessed with the hammock swing chairs. The kava and kr8tom is great! It’s strong and they have plenty of flavors to mix in. They have gotten some new staff which has really helped the overall vibe. It’s also decked out for Halloween! Can’t wait to go back!