Crema's Take
“Castle Cafe has an appealing cabin-lodge aesthetic and serves beer on tap alongside coffee, but the service model is a major friction point: you're forced to order from a kiosk regardless of preference, staff is often unavailable to help, and the tipping prompt at checkout feels extractive given the minimal interaction. Recurring complaints center on quality inconsistencies (hot chocolate made with water instead of milk, overly sweet lemonade) and long waits during lunch, though a recent update suggests management is trying to address these issues. If you're okay with self-service ordering and accept that you're paying for atmosphere more than reliability, it's a decent spot to kill time between nearby attractions like Ruby Falls.”
What to expect
Specialty coffee. A slow-sit spot, good for meetings. Light food on the menu. Family friendly.
Google Reviews
See all on Google →no one to take your order, you have to use a screen no matter what and they ask for tip at the end. The hot chocolate is made with water not milk and it’s not detailed anywhere, I wouldn’t have purchased if I knew beforehand. If you want beer you have to pour it out the tap…
So my husband and I were on a vacation getaway and we went to Ruby Falls for the cave and waterfall and we stopped at the café, which was nice old beautiful set up and we had a coffee and the coffee was very very very weak. Watered down coffee for I believe it was 6 to 8 dollars…
3/27/25: Update: The Castle Cafe reached out and said that they are going to rectify the situation. That was very unexpected and nice. 3/22/25: We had to wait for our tour and we were starving. First, we ordered our food from a kiosk which I hate. We waited a long time for two…
For the cafe, pepperoni pizza (flatbread) was good, lemonade is too sweet and skippable. Beer on tap was interesting and you pour it yourself. Be ready to wait though when it’s busy during lunch time.
There's not a lot of service since you order from a kiosk, get a text when your food is ready, and then you go pick up the food from the counter. Great atmosphere giving you cozy cabin vibes. The prices are okay for an attraction eatery.
Crema Reviews
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