Manley's Donut Shop

Went here for an old fashioned glazed and it was super affordable and yummy + she added two donut holes in the bag for me! Super sweet service

The staff is rude, especially the man that works there. I agree with the other reviews that pointed out the poor service. There’s a way better Manley’s down the street with the sweetest staff. Greeted me as soon as I walked in and promptly tended to me. No need to go to this location.

Good doughnuts, decent coffee, excellent sandwiches, friendly efficient staff. Over the years, I'd seen their full wall sandwich menu but stuck with doughnuts...until recently...and their sandwiches are great... especially on their fresh croissants! Don't miss it!

Extremely Disappointing Experience & Unprofessional Staff I am incredibly disappointed with my recent experience at Manley's at Bascom, especially after being a loyal customer since my kids were little. Two weeks prior to an event, I pre-ordered 5 dozen donut holes ($17.50 value) and paid for them. When I arrived on the pick-up day with my receipt, cashier Kim told me my order wasn't there and suggested I had "probably already picked them up." Despite showing her the receipt, she dismissed my claim. She then said she would check the cameras to see if I was, in fact the one that came that day, but then claimed it was "too late" and that "no one pre-orders 2 weeks in advance." This was incredibly frustrating as I had proof of payment. When I simply asked for a refund of my $17.50 so I could get donuts elsewhere for my event, she flat-out refused. My husband and I returned the next day, receipt in hand, and were met with continued argument and refusal to acknowledge the error or issue a refund. The way Kim treated me felt like I was being accused of lying about picking up my order, which is unacceptable customer service. It's truly shocking to receive such poor service and be denied a refund for an item I paid for but never received, especially after years of patronage, and all over $17.50. This experience was incredibly disappointing. I never got a chance to talk with the owners. I told Kim and the other cashier that I would be shocked if they thought this is how you treat a loyal customer. I am hoping the owners read this and understand how disappointing this was as I used to like coming to their shop.

I ordered a surprise bag from this store on Too Good to Go. I checked the order status before I left home, and it said “pending pickup”. 30 minutes later when I arrived at the store, the order status was changed to “cancelled by store”. I told the cashier that I had to drive 30 minutes to get here for the surprise bag, and asked politely if there was any chance that she could still put together a bag for me. She just said “Sorry, we forgot to cancel it earlier!” That is unacceptable customer service. Don’t order from this store ever again.