Cafe Nena'i

This is a good stop, amazing location for me, I was hoping to love it. Food is good . The person serving here is the less friendly woman I’ve seen. Not a friendly smile. Respond to questions as if you should already know. Just because of this lady I won’t go back!!!!! No dressing or ají for Empanada. I asked about the dressing for empanada and the lady just said: oh es Que tienes que pedirla. (How the customer supposed to know?) so I asked please to get one and she said: no we don’t have lol! Wanted to love it. This lady made me hate it. She makes you want to leave the place asap!

Awesome coffee and empanada spot in Montopolis. Get the chicken empanada and a cafe con leche while working on a crossword puzzle

The quality of this “cafe” has gone down drastically. The service is appalling, and very inconsiderate of its guest. Today’s experience started out with the lady behind the counter saying that I could not drink the coffee I brought from another location, as it had a logo. I have never seen any signs that say no outside food or drinks allowed. As of 12pm they had run out of arepas and they had no sauce for their empanadas. Once we ordered our 4 empanadas: 3 chicken, 1 beef, and a coke for $29.35, two of the four were cold! To the center, it felt like it was just taken out of the fridge, we told the lady and she didn’t even apologize for giving us cold food. She did take it back to rewarm. Additionally, when my husband went to ask for forks and knifes, she was distracted with her friends at the cafe, and made my husband wait to be given the basic utensils for our food. This whole experience has made me rethink of coming back, rude staff, inconsistent food, and overall a very negative environment. During our time there, 2 people (the staff friends) were sitting at the counter, and one person came in to get coffee, and my husband and I. The place was not busy, there was absolutely no reason to get this bad of service. The cafe didn’t even try to do a service recovery; they just gave us the empanada back and didn’t not apologize for their lack of service.

Hands down one of the best cafes I have been to. I ordered an item and the owner suggested an item only served on the weekends that was close to what I ordered. I took her suggestion and it was awesome! I got a cold brew with oat milk and caramel. It was delicious! The coffee had a deep, rich flavor. It was extremely affordable! I will definitely be going back!

Love this place. The coffee is so good and I was glad they were able to accommodate non dairy milk. I had the beef empanadas and the alfajores. They were delicious. Their prices are very fair and the place is super cute. I do recommend!