Crema's Take
“This hotel lobby coffee shop has genuinely kind staff and decent espresso drinks, but it's fighting an uphill battle: reviewers consistently complain about inflated prices (the captive hotel location tax is real), inconsistent service attitudes, and a vibe that skews more "nice-looking pit stop" than specialty coffee destination. The 3.4 rating reflects real gaps—some people walk out pleased, others feel overcharged and unwelcome within minutes of arrival. Skip it unless you're staying at the Omni and need convenience.”
Google Reviews
See all on Google →was so excited to go in during our travels because it was decorated nicely for christmas! was greeted with “we close in 19 minutes”. not welcoming at all, will find other local spots to recommend that don’t make us feel inconvenient!
The only thing nice about this place is it “looks nice” it’s not a good coffee shop by any means. Because it is in the hotel they jack the prices up for these drinks. There are so many better coffee shops near by if you’re someone who wants actual good coffee and not just a…
I went this morning, and everyone working cares deeply about the customer’s experience. I forgot to bring my wallet, and while they don’t accept Apple Pay, they gave me a coffee for free. I really appreciated that, and will definitely be back in the future!
Quaint coffee shop with quick bites located inside the opulent Omni William Penn hotel. Nice service and really good coffee. I had a cinnamon iced latte and it was strong and balanced. Shop is accessible by a side street entrance as well as the hotel lobby. It's a nice spot to…
Mellon Square Coffee is the perfect coffee shop and bakery with entrances from within the Omni Hotel and an exterior exit. Great coffee choices and baked sweets. Excellent staff and service!
Crema Reviews
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