Latte Factory

The only thing better than the coffee (and cups!) is the kindness of every single human who works here! An absolute case study in customer relations. 10 stars!

Josh and both Sarah's was very kind and helpful and they helped me find my now all time favorite latte they were also very fast and neat this will now be my main coffee shop and will be returning soon

My daughter and I dropped by for a Pre Gym snack. Drinks were sweet & creamy. Reasonably priced and the reusable cups were a bonus!

I am very upset at these employees, my boyfriend and I walked up to take our order and the lady taking our order sat there and texted on her phone for like 10 seconds before even acknowledging us. We had already started our order while she was texting and then she obviously didn't get the order so we had to repeat it and she got it wrong so we had her fix it again. Then we got our receipt and waited for our order and it came out and they had made me a salted Carmel latte but I ordered just a regular caramel latte because I hate salted caramel. So I told the the lady it was supposed to be a regular caramel latte and she said that that’s what we ordered but I know my boyfriend didn’t say salted caramel because I hate salted caramel and was listening to make sure he got it right. Well the lady asked to see the receipt and it said salted caramel but I was sure that’s not what we ordered. She said she would remake it and ROLLED her eyes at me for no reason? I was just not gonna pay $8 for a coffee I didn’t like. Then when she comes to bring it out to me she rudely goes “Suggestion for next time, check your order on the receipt to make sure it’s right” and I was baffled! I had done nothing wrong and just wanted the right coffee.

The manager Josh Oliver is awesome, I have been there a couple of times already and he makes awesome beverages. Also Sarah Williams and Sarah Guill, they bring awesome costumer service😎😎👍👍🤘🤘👌👌