Collegetown Bagels

Came in today and it was my second time being in here. Took me a long time to order because I didn’t know what I wanted but the cashier was very kind and patient. They had their eye on me to make sure they were ready to take my order when I was ready. Answered my questions well, they were out of some things I wanted but they were able to give me what I wanted. I usually tip after my food comes but with the customer service I received I tipped immediately. I waited and I received my sandwich and it was delicious. The way it was built was just right. I have worked in food service as a manager and I was satisfied with my visit here today:) thank you and keep up the good service. Came in with a good mood left in a better mood.

College student overload but was down the street getting tattooed so checked this place out for lunch. Parking can be difficult. This place is very busy and jam packed all the time. Always a line and a wait. Food was very delicious. The Reuben was amazing, they were nice to accommodate the sauerkraut on the side. Turkey Hill BLT was huge! Very tasty and they were very good to double check about the citrus allergy and remove the aioli sauce. Drip coffee was good. They give free stickers which i LOVE. Prices were decent and i would def return if ever in the area. Bottled water was only $2! Also got an oatmeal cookie and some bagel chips for later. The pizza bagel was also yummy and adding pepperoni is highly recommended.

I've had several bad bagels from this place, and some good bagels, but this was the worst!! Its not toasted, its squished, there is hardly any cream cheese, and has almost no everything bagel seasoning- its mostly sesame seeds. Maybe because I used my rewards points and got it for free they decided they didnt need to try. Im glad I used my points though because I won't be coming back. The quality is so inconsistent and im so over being disappointed 60-70% of the time. rip schoolyard bagels you are missed :( maybe send the employees from the ithaca locations do to some quality control??

It’s easy to see why Collegetown Bagels is so busy. This location is situated on the Syracuse University campus. The food was very tasty and the order was correct. There was tons of flavor in the cheese melt, which was a spicy Italian bagel with mozzarella cheese on it. The Autumn Sky sandwich was good but I wish that the sourdough bread was fresher. In my opinion, the bread makes the sandwich. If the bread is not fresh, the whole sandwich is ruined. I enjoyed the sandwich with bacon, apples, brown mustard, and spinach. All was not completely lost on the bread because the other ingredients were fresh and flavorful. I placed my order at 11:25 AM and wanted my order to be done by 12. Instead, my food was ready by 11:44. I decided to pick up the order early because I didn’t want my cheese melt to get soggy. I was quite disappointed with their timing of my order. If I couldn’t get to the restaurant until 12, I am sure that I would have had a different opinion on my cheese melt. Overall I am impressed with Collegetown Bagels and I will try them again, maybe just not with an order to go if I order hot food.

This review is based on the last three times I've been to this location . Ordered a Rosemary salt bagel that literally crusted with salt on both sides of the bagel, it was inedible! Another visit I had a BLT there and the bacon was burned to the point of being charcoal! The Mexican mocha I ordered with it had literally a teaspoon of cayenne pepper in it all you could taste was cayenne! Recently I ordered a breakfast sandwich, a Rise N Grind that literally was just tossed together with no regard to neatness & presentation let alone being wrapped so loosely that insiders fell out of the croissant. The cashier during my last visit decided to check her messages on their phone instead of helping the next customer in a long line Sure I had a follow up & refund (BLT & Mexican mocha) with someone from the Ithaca shop but no one has ever called from the shop I had the issue with which seems to tell me that there is no one capable of managing the Syracuse location I left a bad review on their point of sale app with a message saying a bad review would have a follow up phone call I'm still waiting on that call 5 days later