7 Leaves Cafe

Great experience! I came and tried to order an Assam milk tea but accidentally misspoke and said oolong instead. I offered to pay for another drink for my mistakes but Noah went right ahead and just remade the drink for me. I'll be back!

And YES I'm going to leave a review here too and anywhere else I can find! While I typically love 7 Leaves, I think today will be my last time going to this location. I usually go exclusively to 7 Leaves out of all the other tea shops around here because I think they have a great Rewards system but today was highly disappointing. I would like to start by saying this has nothing to do with the staff onsite at all. They were both lovely and did their best to try and make an awkward situation less awkward. They also tried to help me troubleshoot on the app as well so kudos to them! This message is directly for the management. I got a reward offer a couple of days ago of which I assume was related to a Retention Marketing campaign. They wanted me to come back and spend $5 on an online order and I would receive a free Sea Cream Black coffee. It said it would expire in 6 days so I decided to go today as I only had a couple days left. I was having trouble getting the offer to redeem and couldn’t get it to reflect in the cart when I tried to check out. So, I went into this Campbell location and asked if the cashier could help me. Of course we both struggled trying to figure it out, so it was suggested that if I complete a drink order it should give me the free drink. And guess what? I ordered 2 drinks which was double the minimum amount and there was still no way to get the free drink to work. Once all of our efforts failed, another staff member ended up contacting their manager, which is where it got interesting. Unfortunately to my disappointment, the management reported back and said that the reward was invalid due to a possible error in the app from Corporate. The staff let me know that there wasn’t anything they could do, which I assume is due to management not wanting to redeem the offer for the ONE drink. Now, I get there can be errors in communication between corporate and the individual franchises, but the way management handled this was pathetic. The Marketing Campaigns/Rewards are a way to get customers in the door, like myself, and for them to disregard that after I already spent my money is even more pathetic. It was like I paid them money to inconvenience me. And again I’d like to reiterate, the staff were extremely lovely! The management is just wack! Don’t get fooled by the reward system and don’t spend your money unless you can ensure you will get the bonus reward if that is what you’re there for! The management will seemingly take the greedy route regardless. Sincerely, A former repeat customer who has also attended a couple of other 7 Leaves Grand Openings around San Jose to support the community!

I really enjoy Seven Leaves for the quality of the drinks, especially the green Thai tea and house coffee, which are consistently excellent. The drinks are great, but the portions of their toppings are smaller than those at similar shops. I’ve been a regular at this location for about a year and often stay to work since the seating and atmosphere are great for studying or getting things done. That said, the customer service at this location could use improvement. On many occasions, I’ve waited at the counter while staff were in the back preparing drinks or cleaning, which leads to me having to call out toward the back to get someone’s attention, or even to ask for the bathroom code. There is an automatic bell at the entrance when customers come in, but it doesn’t seem to prompt staff to come to the counter quickly. A more consistent front-of-house presence could improve the experience. I also frequently place larger orders (usually 3-4 drinks at a time) and have previously noted in the mobile app that I would like the order bagged so the drinks don’t tip over in my car. During my most recent visit, this note was overlooked which is understandable, but when I asked for a bag, the staff hurriedly grabbed one and tossed it at me on the counter without any acknowledgment and rushed away. This has happened multiple times before with different staff members, where a bag is just tossed at me and they immediately leave to the back area without a word. I understand that they are busy, but it feels like there is a lack of courtesy and kindness that feels rushed, unwelcoming, and dismissive. With more attentiveness and warmer customer interactions this location could better match its excellent products with equally strong service.

On August 31st at around 9:30 PM, I visited your location and ordered a Passion Fruit and a Brazilian Lemonade. When placing my order, I specifically requested easy ice for both drinks. However, when I received them, one cup was about 65% ice and the other was about 40% ice. When I pointed this out to the staff member, she simply responded that “this is how we do easy ice.” That explanation was unacceptable. To make matters worse, I noticed that the large and regular sizes had the same amount of juice, with the large cup simply having more ice to fill the space. This feels dishonest and disrespectful to customers who are paying extra for a larger size. This experience left me very disappointed. As a customer, I expect transparency and respect. What happened instead felt like cheating and poor customer service. I hope this feedback is taken seriously so that future customers don’t face the same situation.

7 leaves is my favorite boba spot in San Jose. I love it due to its rich flavor in their Thai tea. My go to order is a Thai tea, light ice, with their subtle yet sweet honey boba. All their ingredients taste fresh and natural and their app is very convenient if you go there often. I truly can’t find a Thai tea like it and wish I knew the recipe!