BANK Café and Bar

I had breakfast at Bank Café & Bar, located in the lobby of the Westin Napa, and unfortunately the experience was very disappointing. The service was very poor, with an almost one-hour wait just for breakfast, which is unacceptable—especially for hotel guests. I gave clear and repeated special instructions for my omelette, confirmed them multiple times with the server, and the order was still prepared incorrectly. The restaurant is highly overpriced for the quality and service provided. There is very little flexibility to accommodate special requests, and the menu options are quite limited. To make matters worse, coffee is not included with breakfast, which feels unreasonable given the already high prices. This restaurant is not kid-friendly, offers slow service, and lacks basic hospitality. Overall, it was a frustrating experience, and I would strongly recommend skipping this spot and exploring other breakfast options in Napa instead

The food was fantastic and delicious. Uriel is an exceptional server. He's kind, attentive and a detailed communicator.

Our young server was a bit awkward and needed a bit more refinement and maturity. She wasn’t confident with taking our orders, providing any insight on the menu, or checking back with us during the meal. Just meh. People skills are IMPORTANT if a place wants patrons to return. Back to my order. I usually rave about Model Bakery muffins, which when eaten simply with butter and jam are just lovely. But they were a complete grease bomb on a plate mixed in with ham that’s been compressed with melted cheddar, avocado, arugula, aioli, eggs and oh let’s pile on more greasy potatoes. It was overwhelming and impossible to hold without making a mess everywhere, so I had to resort to eating a sandwich with a fork and knife. The single peperoncini did nothing to cut the amount of richness and heaviness in the sandwich. It would’ve been great with a tomato or something bright or pickled. Sadly this item was a fail. 2 bites and I was over it.

Love this place. The bartenders for this cafe and the same bartenders that service “La Torque” (a Michelin star restaurant located at the hotel). The bartenders are super friendly and nice. The drinks are delicious (alcoholic & non-alcoholic). The breakfast brunch food was delicious. They also had a special Easter brunch.

Hey talk about yum and #nom#nom! Delicious food for a cafe. A bit pricey but very delicious. Good flavor on the avalado toast. The salmon was cooked perfectly. The prime rib was good but missing the au jus sauce. Followed up with mud pie. Fun night and the service was outstanding!