Pavement Coffeehouse

As much as I love the food here, I unfortunately have to rate it quite low. Twice now I've gotten non-food items inside a bagel I ordered. First time it was half a glove, and the second time it was a sharp piece of plastic. I've also gotten incorrect food/drink orders (including dairy when I order dairy free options) many, many times. While the staff is very nice, their quality control is very much lacking.

I’ve been many times Pavement Coffee locations in Fenway, Cambridge, and Allston, and I’ve always loved them. This was my first time at this store. I ordered a latte, and the person taking my order was cleaning at the time almost 4 pm. When he made my drink, he put the coffee into the portafilter and pressed it down with their hand without washing his hand. If they had washed after the cleaning his hands first, I’d have been fine 😅just felt a bit unhygienic. Otherwise, I enjoy Pavement Coffee and their coffees

Edit:Moving down to one star because i figured id come once more and again; did not get my order right. At least this time they got just a bagel with cream cheese right but this is a cinnamon raisin bagel with plain cream cheese and not the rosemary salt with lemon dill. The staff is friendly and the food is good but every time I’ve ordered JUST a bagel and cream cheese there is always extra stuff added on? Last time there was a giant piece of lettuce and today there’s cucumber, tomato and sprouts?

I’ve ordered delivery a few times from Pavement Coffeehouse and the food has been pretty good. There are a lot of vegan options which I really appreciate. This morning I decided to go there and order breakfast to eat inside the place for the first time. I ordered a vegan breakfast sandwich and a bagel and vegan cream cheese. I was super clear about everything being made vegan (which is doable for a lot of their menu) and the cashier understood. The exchange with the cashier was pleasant and I tipped 18% ($3.60). Sadly the breakfast sandwich contained several slices of bacon underneath the vegan cheese and vegan egg. Luckily I noticed the bacon right away, but it is still upsetting to be served a “vegan sandwich” full of bacon. Afterwards I checked the receipt stapled to my bag (see picture) and saw that the sandwich I explicitly ordered to be made fully vegan included all of the vegan substitutions PLUS bacon. I don’t think the expectation is that the customer has to order the vegan version of the sandwich (which is literally on the menu) and also specify no bacon to actually get the vegan version of the sandwich. Now I love bagels with a thick smear of cream cheese. That’s what anyone should be served when they’re paying premium prices for a bagel with specialty cream cheese. The bagel with vegan cream cheese (diablo tofu) that I was served was practically barren (see pictures). I understand vegan cream cheese can melt a bit depending on the ingredients, but even that can’t explain what was going on here. I thought the bagel was totally empty and plain until I opened it up. It looked like someone just cleaned their knife off on my bagel. I took a bite and it was just all bread. I asked the cashier for some extra vegan cream cheese and he was very understanding after seeing the bagel - he gave me a couple-ounce container full of the vegan cream cheese right away. I felt like a jerk and I probably wouldn’t have said anything if it wasn’t for the bacon situation adding to my frustration. Ultimately I did enjoy that bagel after I went back and spoke to someone, but overall that was a disappointing experience. It was very busy so I’m sure it was very chaotic in the moment on their end. However, orders with vegan/vegetarian/dietary specifications should be handled with care from start to finish - especially for an establishment with “vegan” and “vegan option” plastered all over their menu.

I have been hearing a lot about pavement coffeehouse so when I saw that one was close by I had to check them out, here is why liked it: The shop is inviting and I dig the industrial feel. Merging these two design elements together made me feel like I was back in Philadelphia. It's just a relaxing and enjoyable space to be in. The coffee is really good! It took a little time for me to get it but overall the experience was just fine. Coffee was worth the wait. The staff was friendly and kept in communication about the orders. Even though things took a little longer I knew I was not forgotten about. Overall this place is great, check out the photos to get an idea of the space. Highly recommended.