Elmwood Pastry Shop

I'd like to preface this review with the fact that I tried calling and submitting a message via your website, but your staff hung up on me and your message system on your website doesn't work. Hello, I’m writing to share a very disappointing experience I had with a recent custom cake order and to give you an opportunity to address it directly. I placed a custom cake order on 12/26 for pickup at 9:00 a.m. on Monday, 12/29. On Sunday morning, I received a phone call informing me that the cake would instead need to be picked up a day early, between 1:00–3:00 p.m. While this was inconvenient, I did my best to accommodate the change. I sent my husband and daughter to the bakery at 1:30 p.m., only for them to be told that the cake had already been given to someone else. They were required to wait until this stranger returned with the cake before they could leave with the order I had paid for. I called the bakery shortly afterward to express my concern and to give you the opportunity to apologize or offer some form of resolution. Unfortunately, I was placed on hold and then disconnected. When I attempted to call back, my call went directly to voicemail. For a small custom cake costing over $50, I expected a much higher level of care and customer service. Mistakes can happen, but how they are handled matters just as much. I was hoping for a professional response and resolution, but instead felt dismissed. I am reaching out one final time in hopes that you will address this situation appropriately. I would appreciate hearing back from you.

Review for Elmwood Pastry Shop I visited Elmwood Pastry Shop today and picked up a variety of items — pastries, donuts, cookies, croissants, and cannolis. Unfortunately, everything I tried had an old, stale taste to it. None of the items were very fresh or flavorful, which was disappointing considering how nice the selection looked. I really wanted to enjoy this bakery, but the quality just wasn’t there during my visit.

Elmwood Pastry Shop is a true neighborhood gem. From the moment you walk in, you’re greeted with the smell of freshly baked everything, cookies, and pastries that immediately make you feel at home. Their selection is impressive everything from classic pastries to seasonal specialties that keep you coming back to see what’s new! A must visit if you are in the area!

I stopped by because I had a work meeting in the area. I decided to grab a dozen donuts for the meeting!! They were a hit.... everyone loved them! If you're in the area and looking for a delicious donut, i recommend stopping here!! They also have many different pastries other than donuts!!

Elmwood Pastry Shop truly stands out as a community gem, as demonstrated by their generous support of our parish youth's vocational pilgrimage fundraising efforts. The owner graciously welcomed our group, contributing a gift card for our pasta dinner raffle and permitting us to display our promotional poster in the shop. This level of community involvement and hospitality speaks volumes about the business's dedication to supporting local initiatives. The staff further enhances the experience with their sweet and helpful demeanor, making every visit pleasant and inviting. Beyond their exceptional service, Elmwood Pastry Shop delights patrons with an impressive array of decadent sweets, offering a multitude of flavors and varieties, all crafted on-site. This commitment to quality and community makes Elmwood Pastry Shop a beloved local establishment worthy of high praise. Thank you for your hospitality and donation Iralis ❤️