BEECH CAFE & MARKETPLACE

After hearing such wonderful things about Beech, my family and I had such an upsetting experience there during our vacation to Charleston. My elderly father was anxious about making his 12 pm tour nearby and asked the woman working if the items we ordered would take long. She gave him a smug look (not attempting to be subtle in the slightest) and a snarky answer. Admittedly, I’m protective of my father and asked if something was wrong with the question, explaining that we had a tour to make and were just trying to make sure we were on time. She responded with an even more smug smile and said, “well, yeah. I can’t control the toaster.” She then proceeded to bring out our food and call out the amount of time it took her to prepare each dish. So unnecessarily petty. When I asked her for her name, she ignored me and pretended I wasn’t there. I have worked in the service industry, so I understand how challenging it can be to field customer questions and man the counter. I try to give people the benefit of the doubt. Even so, I’ve never treated anyone or been treated with such unprofessionalism and blatant disdain. So much for “southern hospitality.” I really hope Beech reminds this employee (working 11/14 at 11:30 am) that they aren’t hosting unwelcomed guests in their home. This is their job.

Very good Açaí bowls! I had the Beech Bowl and my wife had the Nutella bowl! Only thing I could see that they could improve upon is the Acai was frozen hard. Maybe they premake the base and then put in the freezer? Anyways after it melted some and softened up it was great!!!

I frequently order online through the Beech app and it is always pretty good; today I went in to retrieve my coffee and breakfast item and had a less than pleasant interaction with the male worker behind the counter. The extent of my interactions is typically giving my name and then immediately being handed my drink. Today, the female employee handed me my breakfast item when i gave her my name and then started to slide a coffee inside of a drink carrier towards me. She turned the carrier so i could access the drink, and i began to pull the drink out (as she had slid it towards me, and i did not need a carrier). Then, the male employee, who before this had not said a word, cuts in with “that’s not yours” very rudely. I was given the drink by the other employee, so i started to set it back down, confused, when he says again very rudely “that’s not yours” and looks me up and down. The most rude interaction I have ever had to date at Beech, and I will not be coming back. It takes only a few seconds to ruin an impression of a business. Way too many good coffee shops in the area to be subjected to rude service.

Beautiful quiet cafe in downtown Charleston. Lots of good options for food. The latte menu is really nice as well. All in all a good choice for your morning coffee fix and a bite to eat

Beech Café is a really nice breakfast/lunch spot right inside the Hilton Club Liberty Place in Charleston! How lucky people staying here are, to have a place like this right downstairs!! Beech Café has lots of different coffee options, smoothies, açaí bowls, toasts, juices, shots, and more! If you’re looking for a healthier breakfast or lunch, and you’re here in Charleston, this would be the place to go. We got an iced lavender latte, the cottage apple toast, and the beech bowl several times, and every time everything was great. We have no complaints - food comes out super fast and everything always tastes fresh and consistent. Service is good as well - the guy behind the counter was always very friendly with us. Yeah, it might not be the absolute cheapest place in the world, but it’s not any more expensive than other açaí bowls you can get elsewhere, so they’re right in line with everywhere else price-wise. I definitely would recommend this place if you like this kind of food!