Crema's Take
“This ski-resort café inside the Ritz-Carlton has competent coffee and solid pastries, but multiple recent reviews report discriminatory service from staff toward customers of color—a serious pattern that goes beyond isolated incidents. With only 23 reviews and a 3.7 rating, the data is thin, but the consistency of these complaints is a real warning flag. If you're in Aspen, the convenience might appeal if you're already at the resort, but based on what's being reported, there are better options worth seeking out.”
What to expect
Classic coffee drinks done right. A slow-sit spot, quick-grab. Pastries and light food on the menu. Family friendly.
Google Reviews
See all on Google →Extremely unpleasant experience. The barista showed blatantly racist behavior, ignoring customers of color in line while serving white customers who arrived later. When I was finally served, the coffee was slammed on the counter in a hostile way. This kind of discriminatory and…
The food and pricing are reasonable, but the service was disappointing. The female barista was attentive and friendly to white customers, but when I asked a simple question, I received minimal attention. She placed lids on drinks for everyone ahead of me, yet I had to ask where…
This is a great little coffee and snack shop located within the Ritz-Carlton at Highlands Village. If you're looking for a quick and casual spot before or after a day of skiing to grab a bite, Caffe Siena is your best option in Aspen Highlands. We loved our breakfast sandwiches!
We appreciate the ready-made grab-and-go sandwiches. We got their egg and sausage sandwich, they also had ham and egg croissants. We also got a blueberry muffin which was excellent and cheese and strawberry croissant. There were lots of other items to grab and Go including…
The embedded cafe in the ski resort. Perfectly prepared coffee here gives you a super relaxing break while skiing. Really great coffee and bakery here.
Crema Reviews
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