Crema's Take
“Urbana's drinks are genuinely solid—the Red Velvet latte and iced lattes get consistent praise—but the shop has serious execution problems that recur across reviews: understaffing during any real crowd, baristas rushing or forgetting orders, and an oddly defensive no-straw policy that catches customers off guard. If you visit on a quiet Wednesday morning you might have a fine experience, but expect a 30+ minute wait on weekends with only one person behind the bar, and don't count on consistency.”
Google Reviews
See all on Google →The iced latte was good, but if I had known Urbana didn’t provide their customers with straws, I could’ve at least been prepared. Instead, I asked for a straw and was told, “We don’t have straws. You can just flip the tab open and drink it.” Listen, I understand being…
Solid coffee overall, but service felt rushed and the drinks being made as well. I asked for a cold brew with oatmilk… I watched the barista forget about the oatmilk, top off my coffee with water, remember the oatmilk, pour some out, and splash some milk in without mixing it up.…
Findlay Market is such a lovely place. I came here on a Wednesday mid-morning so it was not that busy. I had a Red Velvet latte and it was very good. Service was great. I added a photo because it was a work of art.
Wait time for two lattes was over 30min... The guy making the drinks took his sweet time, no sense of urgency. Also, if they are aware of their wait times, maybe don't have only one person making drinks?? We won't be returning simply for the fact of waiting over 30mim for two…
I enjoyed my coffee a lot! Only constructive feedback, everyone in line had to wait quick a long time (busy Sunday morning) for their orders. Would definitely return at a less busy time!