Crema's Take
“Crystal Mountain is primarily a water delivery service, not a coffee shop—which matters because the low 3.6 rating reflects chronic delivery problems (missed schedules, botched orders, poor customer service) and a restrictive policy that excludes apartment dwellings entirely. Long-time customers have repeatedly cited frustration with unreliable service and unresponsive support, and the one bright spot (a polite delivery driver) doesn't offset systemic issues. Skip this unless you're specifically looking for a water supplier willing to work around its track record.”
Google Reviews
See all on Google →From day one Crystal Mountain has been reliable. My delivery guy, Eric, is always polite & super helpful!!
DO NOT RECOMMEND, I was a long time customers. Beginning of Feb 2023 to End of Aug 2025. I decided to switch drinking water for personal reasons. I gave them 27 days notice that I wanted to close my account. They charged me a $50 cancellation fee as a thank you for my $1,633 in…
This company does not deliver to apartment buildings, such a disappointment. Many elder people living in apartments cannot carry very much, definitely not heavy water bottles. This sounds like a good niche business if someone was so inclined.
After messing up our water delivery MULTIPLE times, and reaching out MULTIPLE times to no avail I decided to finally cancel our account after almost 2 years of doing business. Truly not worth the headache. I have asked for an update on when they can pick up our empty bottles…
I've had two accounts for many years. I think it's been around 9 years. Have one account at work, and had one account at home. I had to cancel the home account because the delivery schedule changed almost every month. I would get random deliveries, or not get a delivery at…
Crema Reviews
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