Crema's Take
“Melissa's Cake & More trades on a reputation for custom cakes that apparently peaked five years ago—recent reviews consistently report billing errors, orders made wrong without consultation, and staff who either can't or won't communicate in English, leaving customers frustrated and confused. The shop feels like it's coasting on old goodwill rather than maintaining the quality that made it worth visiting, and at 3.7 stars with complaints about rudeness and carelessness stacking up, there are better cake options in Richmond.”
What to expect
Classic coffee drinks done right. Slow-sit spot. Pastries on the menu. Family friendly.
Google Reviews
See all on Google →Besides being charged twice. It was delicious 😋 as usual love these 🎂 🥰
They will take your order and charge you more and tell you next time not to come back. EXTREMELY rude customer service.
Oh, how the mighty have fallen. I remember 5 years ago, this was THE place to get cakes for parties. If somebody mentioned Melissa, everyone would know it was going to be GOOD cake.. Now you get a totally different reaction The staff is friendly enough. They treat you with the…
My nephew and I went here didn't know it was a Latino business because of the name no one spoke or understood English not sure if it was Melissa who came from the back to help us she had to use her phone to translate what she was saying to us finally placed the order but no idea…
We ordered a black and white (j cole)chocolate tres leches cake with black hearts but instead was given a vanilla pink gender reveal looking cake. They took it upon themselves to make all these changes. A phone call asking for a 2nd option would have been the least that could’ve…
Crema Reviews
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