Loulu

This place is a optional mostly because of the class you make it so special. Every single morning of my vacation I was greeted with smiles and remembering my name. Maria and Denise were fantastic and always so cheerful, but every single woman that works here is incredible. (I didn’t interact with any men) I was blown away by the service and hospitality. It really made my day worthwhile and it was always a delight, walking in and getting a delicious coffee. The food is amazing and everything top tier!

The Love and Lava sundae was absolutely worth the visit. Prices are expensive but to be expected. Unfortunately, only one employee was working without assistance, which led to a long and frustrating wait.

Loulu is the high end cafe and all-day grocery / snack / fingerfood store at the Grand Wailea Waldorf Astoria resort. Accessible from the lobby area within the Shops, also by a ramp for handicap access. Outdoor patio with resort view, but limited ocean view. Curated by Erewhon from LA - do I need to say more?? What a fashionable topic for all the influencers ;). High-end items and top quality throughout. If you believe resort pricing is typically expensive, you are mistaken. Crazy prices with top markups. Friendly service and stylish clean atmosphere. We tried the smoothies, indeed very good and tasty. IMHO not justified prices at all. We could ease the $ pain by using our daily F&B credits fortunately. Would I return? Likely not. YMMV.

Got raw chicken :( Food was good if properly cooked. Second time I went there I got raw chicken. Walked entire two building wings to return the food. They fried the replacement chicken with the chicken cut open 😂 and covered the chicken when giving to me (I assume so that I don’t see it cut open?) It’s not pink anymore but definitely dry.

We stayed at Grand wailea and ate twice here at Loulu’s. The first experience was good, we ordered korean fried chicken and we did enjoyed it. Unfortunately, the second was not. We ordered half fried chicken and when we got in our room, the chicken is not golden brown but almost burnt. Chicken skin is bitter, hard and it tasted fish and very bland. Front desk connected us to Loulu’s and they were happy to replace the entire order, no questions, no fuss. Although the replacement was cooked, but still its bitter, slightly salted now on the outside, tasted fish still, hard chicken skin, and almost burnt. Just not worthy of a $36 meal.