Copper Mountain Coffee

No way should it take almost 30 minutes for someone's coffee when the other window has cars moving every 5 minutes, coffee is supposed to be quick and easy, your Baristas at this location need a lesson in time management and customer service, this is pathetic when every other location can have cars moving within 10 minutes max.

Here's what SHOULDN'T happen when someone comes back to have an order remade because it was made poorly and incorrectly; SOMEONE CATCHING ATTITUDE AND DECIDING TO KEEP MONEY WHEN THEY HAVE TO ISSUE A FULL REFUND FOR DISGUSTING COFFEE. Tips are earned when a sale is completed successfully. That means WITHOUT ANY ISSUES When you have to fully refund a customer, THAT INCLUDES THE TIP. I will be calling corporate, thieves shouldn't be allowed to work in a place that handles money of any kind. Edit*** yall have made ZERO improvement since my last one star experience 2 months ago. I almost forgot it was this same location.

This is my favorite place to get the best tasting smoothies. They always get my mom’s drink right too. The staff is very friendly and happy. The lines get long sometimes but the drinks are worth the wait 😉.

Not really sure why it takes 30-45 minutes to make a single coffee but I figured I might spare everyone a rage fest and go on and let the wait time be known. If it were a once in a while issue, I wouldn’t be leaving this review. But it is EVERY. SINGLE. TIME. That I go to this location that I am waiting for the same lengthy 30-45 minutes. Doesn’t matter what day or time of day it is either. 30-45 minutes. There was ONE car in line when I arrived this morning and it still took 45 minutes before I pulled up to the window to receive a partially incorrect order.

I’ve sadly been pretty disappointed with Copper Mountain lately. I already knew our order would be wrong when the girl came out on the porch and took our order without writing it down and asking for clarification (bc she forgot already) before walking back inside. My boyfriend’s moonshine had no cream and whip on top when we asked for the complete opposite of cream and no whip. I asked for a Green Tea Arnold Palmer and they obviously made it with regular black/sweet tea as it was super dark compared to the drink I order everyday and insanely too sweet considering I add lavender, pineapple, and pineberry syrup. When telling the staff they insist it was green tea and I was just wrong! Just remake the drink even if the customer was wrong(though I wasn’t)! I’ve never had someone refuse to remake my drink! They fixed his moonshine but not my drink, so I left with something undrinkable and just dumped it on the street! It even said plain old regular Arnold Palmer on my cup when every other time it reads Green Tea Palmer ! Don’t appreciate basically being called a liar and having my drink refused to be remade! Will never come back to this location and the girl is very lucky they don’t wear nametags. The girl that took our order is the same that insisted it was green tea! This happened on July 11th at about 12:30pm. The location on 3 mile is by far the best location. Need to leave them a great review. Never had any problems there . Don’t bother with this location on W Central. I’ve attached a picture of my empty cup from dumping it out. As you can see PB= Pineberry LAV= lavender PA=Pineapple and then it says just a regular Arnold Palmer! I think I know how the drink I have everyday looks and tastes. This was not made with green tea! UPDATE: went to my preferred local and got my drink attaching a picture of what is always written on my cup!