Charleston Coffee Exchange

Went in for a cold brew and a breakfast sandwich, of which they had neither. Settled for an iced coffee and a cold pastry. The gentleman at the counter quit speaking to me halfway through the transaction to debate with his coworker about the change drawer. And then, without a word or even a glance in my direction, he flipped the iPad around so I could leave a tip. I’m not expecting baristas to be my best friend, but they should acknowledge customers’ existence when they’re actively in the middle of a transaction. This is the first time I came here, and it definitely will be the last.

The customer service for myself was not greeted with a smile no thank you for coming just Ugh I didnt even sit in there I felt unwelcome.

This was the 3rd coffee roaster we have visited in the Charleston area looking for Great coffee beans and drinks. Very friendly and helpful staff! Their different roasts are available to Try before you Buy a bag of beans. We bought a few bags and are ready to return for more! All we can say is, This IS the PLACE! Both dine in and take out coffee beans. Delicious coffee!!

I wanted morning coffee, so I searched for local coffee shops in Charleston and found Charleston Coffee Exchange. I went there. The coffee shop had a beautiful and welcoming ambiance. I discussed fan favorite coffee options with the server and ordered a medium latte. My to-go order was ready in 10 minutes. The coffee was well made, tasted amazing, and the perfect way to start my morning. The beans were freshly roasted, which added to the flavor.

I used to love this place but I guess today I walked into a coffee shop where making coffee is apparently optional. I went in with no line, ordered a single drink, and somehow still waited 15 minutes while the barista prioritized their riveting (read: painfully boring) conversation over, you know, doing their job? They spent a solid five minutes talking before starting my drink, and then I was forced to over- hear every dull word while they spent what felt like eternity pouring milk into the cup like they were performing slow motion art. Terrible customer service skills!